Last Wednesday we went to the caravan which was in storage and while
there accidentally triggered the alarm and it took at least a minute
before we were able to switch it off We expected a call from Phantom, but it did not come although the caravan is in an excellent reception area.
As
I had other things on my mind I forgot about it until Saturday when it
dawned on me that Phantom had not contacted me about the alarm being
triggered.
I then wrote an email to Phantom querying it and within
less than 30 minutes I had a call from Phantom telling me that the
alarm had been triggered. I queried when it had happened and the lady
admitted that it had happened on the Wednesday. She could not tell me
what had gone wrong and suggested I contact the HQ on Monday when they
opened.
Less than half an hour after her call, I got someone from
Phantom HQ who basically was very upset about my email querying why we
had contacted them when the alarm had triggered and had no response?
All
sorts of excuses were made by this person. They asked why I had not
contacted them when I realised that there had been no contact from
them. I reminded him of my email and also the fact that if it had been
triggered by someone else,we would not have known about it and the
caravan could have been stripped or stolen in the meantime.
I was
then assurred that he would send me a text to set up a pin number in
case of accidental triggering and also a text with a link to a website
where I could monitor the position of the caravan. Needless to say none
of these materialised.
At the moment we are not very happy with Phantom and we even had issues renewing with them as they could not be bothered to set up the DD until after the due date! Beware!
there accidentally triggered the alarm and it took at least a minute
before we were able to switch it off We expected a call from Phantom, but it did not come although the caravan is in an excellent reception area.
As
I had other things on my mind I forgot about it until Saturday when it
dawned on me that Phantom had not contacted me about the alarm being
triggered.
I then wrote an email to Phantom querying it and within
less than 30 minutes I had a call from Phantom telling me that the
alarm had been triggered. I queried when it had happened and the lady
admitted that it had happened on the Wednesday. She could not tell me
what had gone wrong and suggested I contact the HQ on Monday when they
opened.
Less than half an hour after her call, I got someone from
Phantom HQ who basically was very upset about my email querying why we
had contacted them when the alarm had triggered and had no response?
All
sorts of excuses were made by this person. They asked why I had not
contacted them when I realised that there had been no contact from
them. I reminded him of my email and also the fact that if it had been
triggered by someone else,we would not have known about it and the
caravan could have been stripped or stolen in the meantime.
I was
then assurred that he would send me a text to set up a pin number in
case of accidental triggering and also a text with a link to a website
where I could monitor the position of the caravan. Needless to say none
of these materialised.
At the moment we are not very happy with Phantom and we even had issues renewing with them as they could not be bothered to set up the DD until after the due date! Beware!
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