I would like to take the opportunity to point out that in this case the 30 day time limit stopped when the issue was first reported. It is not clear whether there is more than one issue with the caravan? Hopefully it is not "buyer's remorse"?
I suspect that the alarm fault was reported within the first few days of the first week of ownership week so even better chance of rejecting for a full refund as it is only the 15th now, but as pointed out by Mr Plod, do they want to wait another couple of months for a replacement.
Does the Swift have the Sargent alarm system? From what i have read they are very helpful at resolving issues.
Hi thankyou for your feedback. We first looked at a new swift challenger at the back end of march this year. We liked it so we put a deposit down of £2500. A couple of days later we went back to look at the caravan which we thought was the demo model as leisure world said they had another factory fresh on site. It turned out they didn't have a factory fresh model and the caravan we saw was a demo. It turned out this caravan had quite a few faults so we rejected it and said we want a factor fresh that hadn't had footfall.
The dealership who are very nice, did get a new model sent up from York to Newcastle.
When it arrived we went to look at it on 2nd April. It looked ok so we paid the rest of the £29000.
When we went to pick it up on the 5th April we noticed a dent on the metal wall panel behind the sink. But by that time we had paid for the caravan in full, so the sales lady who is very nice, said she would get the panel replaced under warranty which I was ok with.
Fast forward to Thursday 10th April. I received emails telling me that the tracker had been set up , so I logged into the app on the night time but noticed it said the tracker was disarmed.
I was quite alarmed at this ( excuse the pun) and rang Sargent Tracker the next day who said it needs to be checked immediately as there was a wiring issue. I also rang my insurance company who said they would not provide insurance as the tracker was not working. In the end they spoke to the underwriters who agreed to give me a couple of weeks to get it fixed
We took the caravan back to the dealership on Friday 12th April. They eventually fixed the issue and I could see the van was armed.
We couldn't take the caravan away though as the lights weren't working when we booked it up to the car. We had to leave it, the technican rang us after 30 mins and said he had found the problem, he must have dislodged one of the electric blocks, so he put it right. These things happen and I wouldn't criticise the lad.
When we returned on Saturday 13th April I connected the caravan up and everything looked ok, but the ATC wouldn't work when it had previously been ok when we towed the caravan on the Friday. It turned out that the pin no 9 wasn't working so we took the car to a tow bar specialist 20 miles away, the car had a blown fuse.
We returned back to the dealership took the caravan everything ok. Happy days.
Later on Saturday evening I received an email from swift command centre telling me the leisure battery was flat and that it was important from an insurance perspective to have it fixed.
The thing is I physically checked the leisure battery and it was reading 13.6 volts so I rang Sargent and they said its a wiring issue you need to get it checked for insurance purposes. So I find myself yet again having to take it back