Good morning all.
This isn't exactly caravan related except that it relates to an item I bought solely to use in my caravan. The item is a Roku Streaming Stick 4K+ which I bought in July 2021 and is covered by a two-year warranty. On April 15th this year after faultless performance it just died. I contacted Roku support who replied quickly with possible solutions but ultimately they agreed it was faulty and I returned it to them. The return was acknowledged and I was promised a replacement. On 4th May after hearing nothing, I chased it up and they asked me to be patient and wait a further 72 hours as there was a stock shortage. And, that was it, they've ignored all further emails. Now I'm in communication via the Roku Community forums and despite assurances that I will receive an update, nothing is forthcoming.
Furthermore, after checking the Roku website this morning I see that the particular device I bought is no longer available but, an updated alternative is.
I believe that under the terms of the warranty I should be supplied with a device of at least equal value and performance of the faulty item that it replaces.
I'm pretty certain that I know the answer to this but I just want to be sure.
Also, what should I do if Roku refuses to play ball?
It seems such a stupid situation. I've made a few warranty claims over the years and they have always gone smoothly.
I'm really surprised that a well-regarded company like Roku should prove so difficult.
Thanks.
This isn't exactly caravan related except that it relates to an item I bought solely to use in my caravan. The item is a Roku Streaming Stick 4K+ which I bought in July 2021 and is covered by a two-year warranty. On April 15th this year after faultless performance it just died. I contacted Roku support who replied quickly with possible solutions but ultimately they agreed it was faulty and I returned it to them. The return was acknowledged and I was promised a replacement. On 4th May after hearing nothing, I chased it up and they asked me to be patient and wait a further 72 hours as there was a stock shortage. And, that was it, they've ignored all further emails. Now I'm in communication via the Roku Community forums and despite assurances that I will receive an update, nothing is forthcoming.
Furthermore, after checking the Roku website this morning I see that the particular device I bought is no longer available but, an updated alternative is.
I believe that under the terms of the warranty I should be supplied with a device of at least equal value and performance of the faulty item that it replaces.
I'm pretty certain that I know the answer to this but I just want to be sure.
Also, what should I do if Roku refuses to play ball?
It seems such a stupid situation. I've made a few warranty claims over the years and they have always gone smoothly.
I'm really surprised that a well-regarded company like Roku should prove so difficult.
Thanks.
Facebook
Twitter