Sargent Alarm issues

[Simples123]

Hi All
Recently purchased a 2019 swift with a Sargent alarm
I have two questions please
1. Alarm not arming- I have tried re pairing and changed fob batteries....not sure what to do next so all advice welcome
2. How do I activated the tracker , do I call them and pay a subscription?

TIA

 

[mjh73]

1. Not sure
2. Yes for the tracker - or order it on their (Sargent) website. Very good, helpful and straightforward.