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Mar 14, 2005
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As an aside our new kitchen had a small failure of the Bosch ovens and AEG hob.

Both manufacturers sent their own engineers to sort the problem. NOT the dealer from whom we made the original purchase.

My CRA rights remain intact. Clearly cheaper and more efficient for the manufacturer to resolve any breakdown issues.

Why don’t the caravan manufacturers do the same ?
As some of the previous replies have pointed out, in the case of most appliances, the caravan manufacturer expects the customer to use the Original Equipment Manufacturer(OEM)'s warranty. Where this can seem rather blurred is becasue many of the dealers have actually done training with the OEM and can undertake many of the basic repairs on behalf of the OEM.

The major down side to this (and I can tell you from experience) is the OEM repairs are often necessary because the caravan manufacturer has failed to ensure the integrity of the appliance in the warehouse or on the assembly line, or they have not followed th e OEM instructions or advice about fitting the appliance, or the caravan manufacturer has damaged the OEM equipment when they fit it. These warranty costs do not appear in the Caravan manufacturers accounts as they are covered by the OEM's.

We spent many hours correcting installations where the caravan manufacturer had not installed the appliance for its best effect.
 
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