the caravan medic

[Lee_374375561]

Recently i purchased a 1998 Swift fairway without using a damp tester to check for damp, to my horror a couple of weeks after buying i found the awning rails were leaking.

I phoned a few repair agents to cost the repairs, they ranged anywhere from £75 to £150 per rail to re-seal.

I found a number for thecaravanmedic.co.uk who have franchised repairers all over the country, the agent came along and introduced himself and was very friendly, he took photographs from the top of the van to show me the damage then quoted £70 per rail to repair.

Today "dave" the caravan medic arrived dead on time at my home(10am) as arranged and went straight to work on the rails, i also pointed out there was more damp over the kitchen units, becase he didnt spot the leak on his initial quote he said would not charge for that rail because he had already quoted the price.

Dave completed the work within a morning, very friendly efficiant service at my home !!! He's coming back in 2 weeks time to monitor the damp levels at no extra charge!!!!

i will definately use them again, I also gave him the extra for the other rail because i was so pleased with the service.

I thought i would post this as people are quick to report the bad service, however it makes a nice change to report on excellent service !!!!!

Top Marks to dave from caravan medic.....

(ps i do not work for caravan medic i was just so pleased with the service)

 

[Steve L]

Hi Lee.

You are quite right, we are keen to identify to rougues out there and often forget to give the saint's their just rewards.

I can honestly say that I'm currently in negotiations with Discover at Choreley regarding our new Inaca awning. The brochure shows pictorily and describes the awning panels as fully interchangeable for maximum flexability. However if you put the back panel on the front opening as we have done the trim lines just do not match. A very helpfull man by the name of Terry ordered a replacement from spain and upon opening the awning he found the replacement to be of the same quality. He telephoned me to report this and we are now measuring our awning to see which one is best of a bad bunch.

I must congratulate Discover and Terry for their co-operation and fore thought to check for them selves before dispatch and also following the phone call, the taking of photographs and e-mailing them to me for comparison.

It is good to see the cavilary in action sorting out the cow boys for a change.

Could not say the same of INACA though, they don't seem to be able to workout how to divide the error by two to get equal lengths of fancey trim to match up. Rocket science it is not, using a brain and tape measure with basic maths does the job.

All the best.

Steve L.