Thetford will not flush!

[Martyn_374542202]

Hello all. Advice needed as my new Thetford elctric flushing loo doesn't! It is in a new Sterling 550. Whilst on holiday in France it just stopped flushing. The 'full' warning light still works and the fuse situated under the cassette compartment (purple) appears fine. Any ideas?? (other than using a watering can to flush, as we are doing at present!).

 

[marlot]

When that happened to me, it was the pump which had seized. I was able to take the pump out and prod at the impeller enough to make it work again.

If you say which model it is, someone will tell you how to get to the pump (it varies slightly by model).

 

[Martyn_374542202]

When that happened to me, it was the pump which had seized. I was able to take the pump out and prod at the impeller enough to make it work again.

If you say which model it is, someone will tell you how to get to the pump (it varies slightly by model).

Thanks... I will post the model type when I get home later.

 

[AlanADS]

This is a common problem and there is an easy answer - mine did the same whilst on holiday and I phoned Thetford Technical Department. What happens is that a small circuit board under the silver grey push-button panel on top of the loo drops slightly out of place because you push too hard. You take a fine knife blade like that on a stanley knife or something and put it under the edge of the silver grey plate and this plate peels off and remains sticky for when you put it back. Then take a small electrical screwdriver or the small point of scissors and put it in the samll recess of the plastic plate (at front mid-point) beneath the silver plate and prise this plate out. On the underside you will see a small printed circuit card that has slightly dislodged. It locates on two small plastic pegs and is held in by two platic clips that are not very strong. Just push the circuit board back in place firmly, then repace the plastic plate in the recess, then carefully stick the silver grey cover back on top and that should solve the problem.

Regards

Alan

 

[Martyn_374542202]

This is a common problem and there is an easy answer - mine did the same whilst on holiday and I phoned Thetford Technical Department. What happens is that a small circuit board under the silver grey push-button panel on top of the loo drops slightly out of place because you push too hard. You take a fine knife blade like that on a stanley knife or something and put it under the edge of the silver grey plate and this plate peels off and remains sticky for when you put it back. Then take a small electrical screwdriver or the small point of scissors and put it in the samll recess of the plastic plate (at front mid-point) beneath the silver plate and prise this plate out. On the underside you will see a small printed circuit card that has slightly dislodged. It locates on two small plastic pegs and is held in by two platic clips that are not very strong. Just push the circuit board back in place firmly, then repace the plastic plate in the recess, then carefully stick the silver grey cover back on top and that should solve the problem.

Regards

Alan

Thanks Alan I will give it a go...Martyn

 

[Martyn_374542202]

Alan, I am very grateful for your advice which was absolutely spot on. All sorted and I am flushed with success (sorry!).

 

[forestgump]

this is a common fault and still not sorted .

 

[AlanADS]

I am glad that you sorted it out. It happened to us on the first weekend of our holiday so, like you, we were having to use a plastic container to flush the loo. I looked everywhere to find the electrical part of the flushing button after checking out the fuse and the pump which were both OK. So on the Monday contacted Thetford to see if they could help.

If we had had any Blu Tac with us I would have put a couple of bits of that on the plastic clip to prevent the circuit board falling out again- if it happens again that is what I will do.

Regards

Alan

 

[Heethers]

My circuit board has popped out twice on my new Clubman SE quite easy to rectify but a real pain when it happens, we don't seem to press hard never did it on my last two vans, Ace Brightstar and Firestar.
Have noted it to the dealer incase it needs a knew circuit board at service while under warranty.
Heethers

 

[Dustydog]

This is a common problem and there is an easy answer - mine did the same whilst on holiday and I phoned Thetford Technical Department. What happens is that a small circuit board under the silver grey push-button panel on top of the loo drops slightly out of place because you push too hard. You take a fine knife blade like that on a stanley knife or something and put it under the edge of the silver grey plate and this plate peels off and remains sticky for when you put it back. Then take a small electrical screwdriver or the small point of scissors and put it in the samll recess of the plastic plate (at front mid-point) beneath the silver plate and prise this plate out. On the underside you will see a small printed circuit card that has slightly dislodged. It locates on two small plastic pegs and is held in by two platic clips that are not very strong. Just push the circuit board back in place firmly, then repace the plastic plate in the recess, then carefully stick the silver grey cover back on top and that should solve the problem.

Regards

Alan

Great bit of info. Helped me with FILs. Could this be added to teh "advice" section maybe??