Icaru5 said:
Dustydog said:
Icaru.
That's the point. In your own words you have no involvement in the end product which is the very thing we mere mortals spend our money on :woohoo:
Well no, that’s not the point Dusty, at least not mine.
The Prof was clearly saying that “in comparison”, a successful baker will carefully select a supplier with quality assurances, suggesting that a caravan manufacturer doesn’t.
I can assure you, as would any supplier however far down the chain that there are extremely stringent manufacturing standards to be adhered to. Poor quality simply will not be accepted, and in fact will be penalised, and this is reflected in the terms and conditions of contracts from a very early stage. Again, on the issue of whether or not there are quality problems arising from final assembly, I can’t comment, but to suggest that caravan manufacturers don’t carefully choose suppliers with quality assurance is absurd, no matter how experienced or notable one may be.
Hello Icarus,
Your indignation is noted, but it is not justified. I did suggest
a good baker will use use quality assured product, and I fully stand by that analogy but you have not made all the logical extensions to that concept.
And one you have not considered which is the crucial one to my point, Even if the ingredients are quality assured by the supplier a poor baker may not use a consistent recipe, the mixing may not be complete or it may be over worked, the ovens may not be at the right temperature, and the wrong baking time may be used.
I have seen plenty of companies who will only purchase supplies from accredited suppliers, but internally within their own production facility, they don't have or don't enforce defined procedures and work instructions for critical assembly stages. This allows good materials to be wasted.
For your information, I used to work for a company that amongst other things manufactured gas appliances, some of which were sold to the caravan manufacturers. The company had invested extensively to achieve accreditation to BS 5750 and subsequently BE EN IO9001/2, and QS9001. We fully adopted the concept of Quality assurance, from the MD down through the entire organisation, and beyond to our supplies and customers.
We knew each gas appliance we dispatch was a fully working product we had test record to prove it, yet the caravan manufactures managed to scratch them, bend then break them rob parts from them, run fork lifts over them, flood them!!! and then send them back to us as "not working"
Granted that was over 20 years ago, but the the customer reports we see on these forums still indicate the same types of issues are occurring now as then, so the industry has not changed enough so I still maintain the UK caravan manufactures still have a massive way to go before they can justify or have pride in any claim of having effective Quality Assurance.
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