Trouble with static caravan insurance quote

[Hipflask]

Hi all. I have a 2012 swift avengue static caravn and had a tree branch crash onto my kitchen skylight. I would have thought this would be a simple insurance job but how wrong i have been and would appreciate any advise anyone can give. I have had a nightmare finding two quotes to repair this as it seems a lot of repairers have not done a skylight before. So far i have had two come back to me and say that swift no longers keeps stock of the parts so wont be able to do a repair. The insurance loss adjuster isnt answering any questions and has asked for a report from the manufacturer static the cause of the damage. This is outragous - as if swift will entertain coming out and looking and stating whats this damage was caused by. Its driving me mad and now its started leaking. I though insrance claims were straighforward how wrong was i. Anyone have ideas?

 

[Mel]

Welcome to the forum. Unfortunately this is primarily a touring caravan forum so our knowledge of statics may have limitations, but hang in there, we are a helpful bunch and if anyone knows anything they will shout up.
The only thing I know about is the Approved Workshop Scheme which is primarily mobile technicians for servicing caravans so unlikely to be what you need; whether anyone diversifies into statics I know not, but might be worth a look.

Approved Touring Caravan & Motorhome Servicing in the UK

The Approved Workshop Scheme is the benchmark for motorhome and touring caravan servicing in the UK with fixed and mobile workshops nationwide.

www.approvedworkshops.co.uk

Good luck
Mel

 

[Dustydog]

Welcome to the Forum Hipflask.

Write a letter to the insurers Loss adjuster asking for details of repairers they and your Insurers use . Copy in your insurers.

Did you keep the tree branch that caused the damage? Can you see the tree that lost the branch? Was the damage caused during a storm?

Contact Swift and ask them about a replacement sky light and whether a later version will fit with a bit of modification?

Good luck but you must take it step by step .