I noticed when we arrived back at our caravan storage site recently that one of the tyres on my twin axle Abbey 620 had developed a slight bulge on the sidewall.
We're off again on Sunday so I arranged for a new tyre to be fitted at the caravan storage by a well known mobile tyre fitting service from the internet.
The fitter, who is self employed and working as a local agent for the main company, arrived as arranged and he had his two sons with him, one about 13 and the other about 15.
The tyre fitter was a really nice chap, and as he changed my tyre and balanced the wheel the younger of the two sons was helping him by passing tools and putting things back.
After the wheel with the new tyre was fitted the tyre fitter told his son to lower the jack which had raised our caravan.
Imagine my horror when instead of turning the jack handle gradually to gently lower the caravan, the boy turned it fully, dropping the caravan rapidly about 2 feet to land on the jockey wheel with a bump.
The tyre fitter reprimanded his son and assured me that he 'didn't normally do that'.
I checked the A frame chassis area and the tyre fitter also looked, there were no obvious signs of damage, but the hard landing was more severe than one would normally expect a caravan to undergo in normal use.
The main franchise will email me tomorrow for my feedback on the tyre fitting service.
Should I report that my caravan has been lowered too rapidly with a possibility of unseen damage, or should I simply report that the tyre and the fitting was ok?
I wouldn't want the fitter to lose his livelihood, and I told him at the time in no uncertain terms that he had no right to allow his son to touch our caravan, but should I tell the parent company?
Herself witnessed what happened, and it has already cast a shadow over our forthcoming holiday because she's worried about the possibility of hidden damage.
If I don't mention the involvement of the son and damage later comes to light, I doubt if the parent company would take responsibility.
If I do mention the sons involvement the fitter might lose his franchise.
What would you do?
We're off again on Sunday so I arranged for a new tyre to be fitted at the caravan storage by a well known mobile tyre fitting service from the internet.
The fitter, who is self employed and working as a local agent for the main company, arrived as arranged and he had his two sons with him, one about 13 and the other about 15.
The tyre fitter was a really nice chap, and as he changed my tyre and balanced the wheel the younger of the two sons was helping him by passing tools and putting things back.
After the wheel with the new tyre was fitted the tyre fitter told his son to lower the jack which had raised our caravan.
Imagine my horror when instead of turning the jack handle gradually to gently lower the caravan, the boy turned it fully, dropping the caravan rapidly about 2 feet to land on the jockey wheel with a bump.
The tyre fitter reprimanded his son and assured me that he 'didn't normally do that'.
I checked the A frame chassis area and the tyre fitter also looked, there were no obvious signs of damage, but the hard landing was more severe than one would normally expect a caravan to undergo in normal use.
The main franchise will email me tomorrow for my feedback on the tyre fitting service.
Should I report that my caravan has been lowered too rapidly with a possibility of unseen damage, or should I simply report that the tyre and the fitting was ok?
I wouldn't want the fitter to lose his livelihood, and I told him at the time in no uncertain terms that he had no right to allow his son to touch our caravan, but should I tell the parent company?
Herself witnessed what happened, and it has already cast a shadow over our forthcoming holiday because she's worried about the possibility of hidden damage.
If I don't mention the involvement of the son and damage later comes to light, I doubt if the parent company would take responsibility.
If I do mention the sons involvement the fitter might lose his franchise.
What would you do?