My central heating has a 7 year warrantee. It was installed in 2018 with full service history.
Between obtaining an estimate and the installation the law changed. This meant that I had to have extra fuel saving components. I chose a temperature compensator. and was charged a couple of hundred pounds for it. This regulates the maximum boiler temperature in line with the ambient outside temperature. It provides a much more gentle heat output in warmer weather, probably makes no difference when it's very cold.
The sensor is fitted to the flue terminal and wired to the control panel. The boiler temperature knob then becomes a temperature curve adjuster.
I would personally now call that part of the 'integrated controls'.
It recently failed.
I made a claim. The Warrantee dept. said that is covered. The engineer arrived and said it wasn't. He disconnected it so the boiler now works without the compensator. He said only the bits in the white box are covered and that this is part of the flue.
I disagreed and read the terms and conditions. Clause 8 states 'This Warrantee only relates to the boiler and integrated controls'.
My argument is. Once wired in, this is part of the integrated controls.
I am spending many hours on the phone trying to argue my point. So far the people I am speaking to are agreeing with me. Just need to speak to the technical dept. now to see if they can convince me of a good reason why it is not covered. I am still holding.
What do other think.
John
Between obtaining an estimate and the installation the law changed. This meant that I had to have extra fuel saving components. I chose a temperature compensator. and was charged a couple of hundred pounds for it. This regulates the maximum boiler temperature in line with the ambient outside temperature. It provides a much more gentle heat output in warmer weather, probably makes no difference when it's very cold.
The sensor is fitted to the flue terminal and wired to the control panel. The boiler temperature knob then becomes a temperature curve adjuster.
I would personally now call that part of the 'integrated controls'.
It recently failed.
I made a claim. The Warrantee dept. said that is covered. The engineer arrived and said it wasn't. He disconnected it so the boiler now works without the compensator. He said only the bits in the white box are covered and that this is part of the flue.
I disagreed and read the terms and conditions. Clause 8 states 'This Warrantee only relates to the boiler and integrated controls'.
My argument is. Once wired in, this is part of the integrated controls.
I am spending many hours on the phone trying to argue my point. So far the people I am speaking to are agreeing with me. Just need to speak to the technical dept. now to see if they can convince me of a good reason why it is not covered. I am still holding.
What do other think.
John