We purchased Swift Major 4FB February 2015. This our 2nd Sprite.
June this year while cleaning the front windscreen we noticed two cracks on the rim. We contacted the dealer who apparently sent photos to Swift for the repair under the 3 year windscreen warranty. Swift declined the replacement saying in their opinion the windscreen was damaged not a manufacturing defect.
E-mails back and fro and the Warranty guy became quite rude and abrupt. The final email says that if it was a manufacturing defect it would have appeared before now (Purchased Feb 2015)
My argument is that they have not inspected the fault. It is hard to see by the naked eye as it is on the rim and is obscured when the window is closed by the rubber seal. It was detected when cleaning the caravan. The windscreen was open out to clean the rim and the cloth I was using to clean, caught on the edge. Further inspection revealed the splits / cracks.
If I had damaged it I would not be trying to claim under the warranty. But I cannot see how this was "damaged" as there are no other marks or evidence anywhere around the area on the caravan.
The Warranty clearly states 3 years for Windows, 10 years body shell. If they say 3 years for manufacturing defect and then deny that a manufacturing defect could be revealed after the 1st year, why have a "3 year Warranty"?
June this year while cleaning the front windscreen we noticed two cracks on the rim. We contacted the dealer who apparently sent photos to Swift for the repair under the 3 year windscreen warranty. Swift declined the replacement saying in their opinion the windscreen was damaged not a manufacturing defect.
E-mails back and fro and the Warranty guy became quite rude and abrupt. The final email says that if it was a manufacturing defect it would have appeared before now (Purchased Feb 2015)
My argument is that they have not inspected the fault. It is hard to see by the naked eye as it is on the rim and is obscured when the window is closed by the rubber seal. It was detected when cleaning the caravan. The windscreen was open out to clean the rim and the cloth I was using to clean, caught on the edge. Further inspection revealed the splits / cracks.
If I had damaged it I would not be trying to claim under the warranty. But I cannot see how this was "damaged" as there are no other marks or evidence anywhere around the area on the caravan.
The Warranty clearly states 3 years for Windows, 10 years body shell. If they say 3 years for manufacturing defect and then deny that a manufacturing defect could be revealed after the 1st year, why have a "3 year Warranty"?