warranty on a abbey 495

[darren_5041788]

post for Kath at Swift. iam on my 4th new Abbey caravan and i made a mistake that it was 90 after delivery and 60 days before. it is the other way around. it is being serviced at caravan master in the morning 28/08/2008. i have spoken to customer service and i have bee informed that i have lost all my warranty and can only get good will for large items in the future. can you help me on this please?

cheers

Darren

 

[Dustydog]

Hi Darren

Are Swift really saying any future water ingress guarantee/ warranty is now null and void??

Cheers

Alan

 

[darren_5041788]

they are saying that because i have gone over the sixy days after date of delivery that the warranty does not stand. if i get the van serviced on an annaul basis, that if i get a problem they would consider my claim and maybe pay something towards the repair (good will). althrough its my fault i was away for the first 3 weeks of August down in spain with the van. and i thought it was 60 days before delivery and 90 after.

 

[Dustydog]

darren

It is very clear you made an honest error here. I assume it was the first service that was late, by 30 days or less, ie more than 60 but less than 90.

It beggars belief that a well respected major caravan manufacturer can take such a cold callous attitude here. Let's assume at the forthcoming service there is no evidence of water or damp ingress will Swift still maintain their harsh stance?

Actually it doesn't matter one iota. Just look at the Sale of Goods Act 1979 ( as amended). If you get a real problem they or the dealer will have to pay up. Ok there may be a fight.

And so Selwyn will now rub his hands with glee and say "I told you so- don't buy British"!!

Cheers

Alan

 

[SwiftGroup_374327846]

Darren

There is a 150 day window for servicing to be completed. We can sort out your warranty without any problem.

Not sure if there has been a misunderstanding in our communication. Our system will not now allow the dealer to put on a regular warranty claim and the dealer will have to use the "goodwill system" but this is not a problem and would be dealt with in the normal way.

If you contact us and refer to this message, we will confirm in writing that you still have a valid warranty.

Best Wishes

Kath

 

[DeliDave]

you put in some hours Kath,thats for sure

 

[Dustydog]

Well done Kath.

And out of hours too!!

You have my vote for employee of the month.

So Darren is now ok but clearly there are others with problems which I hope you can resolve.

Just to keep Sir Roger happy I again say at least you are making an efort to resolve customers problems , somewhat belatedly??

Sleep well

Cheers

Alan

 

[darren_5041788]

Thank you Kath you are a star i will ring later today.

Thank you again

Darren