Hi all,
We took the van back today to the dealer (48 hours since damage) and we have given a letter stating all the facts of incident including images of all the lying water around the floor and cupboards.
We also in this have detailed all of our concerns of underlying issues that could possibly be untraceable as not visible from the outside and that we don't feel they eradicate all of these potential problems. It is for this reason we would like to reject the caravan.
After getting to the dealer they sent out the workshop manager and engineer who after we explained our concerns to told us then we shouldn't have bought a caravan if we didn't expect problems! We sharply asked for the director!
The director has said he cannot say weather they can replace it with a new van as his business partner is not there.. As far as a replacement goes for him it is not an option. But will have a discussion and would put together a compensation package along the lines of: fuel costs, two years servicing and we could also claim whatever holiday costs we will loose whilst the van is dried and fixed.
We have had to leave the van with them as they have to repair the van for resale weather we accept it or not. And it is looking like we will have to have to give them the chance to repair to "as new" condition before we can say we reject it down to not knowing full extent of damage or any other conditions that don't comply with CRA . Also failing a successful replacement, time could be a major factor in protecting the wood that has had water contact should we accept the repair.
They are getting back to us on Wednesday with a detail of repair times and full compensation package. However they have said that if it is only flooring that needs replacing in their opinion, and that no cupboards or panels need replacing which they are insisting all look fine and in their experience would not be an issue? They can dry it and will push for returning to us on the 21st august (17days)after. If panels are needed and the availability isn't there it can be months. There is a drawer under the sofa that was holding an inch of water in it they have confirmed that will need replacing but is unlikely it will be there for 21st. They have also said they would replace the seat cushions.
Thanks everyone for all the prompt advice.. it has been very helpful.
I think next step will be insurance advice as we have paid for a "no repair replace for new policy". obviously we wouldn't claim on our insurance but maybe they can be of assistance.
Thanks again
Chris
We took the van back today to the dealer (48 hours since damage) and we have given a letter stating all the facts of incident including images of all the lying water around the floor and cupboards.
We also in this have detailed all of our concerns of underlying issues that could possibly be untraceable as not visible from the outside and that we don't feel they eradicate all of these potential problems. It is for this reason we would like to reject the caravan.
After getting to the dealer they sent out the workshop manager and engineer who after we explained our concerns to told us then we shouldn't have bought a caravan if we didn't expect problems! We sharply asked for the director!
The director has said he cannot say weather they can replace it with a new van as his business partner is not there.. As far as a replacement goes for him it is not an option. But will have a discussion and would put together a compensation package along the lines of: fuel costs, two years servicing and we could also claim whatever holiday costs we will loose whilst the van is dried and fixed.
We have had to leave the van with them as they have to repair the van for resale weather we accept it or not. And it is looking like we will have to have to give them the chance to repair to "as new" condition before we can say we reject it down to not knowing full extent of damage or any other conditions that don't comply with CRA . Also failing a successful replacement, time could be a major factor in protecting the wood that has had water contact should we accept the repair.
They are getting back to us on Wednesday with a detail of repair times and full compensation package. However they have said that if it is only flooring that needs replacing in their opinion, and that no cupboards or panels need replacing which they are insisting all look fine and in their experience would not be an issue? They can dry it and will push for returning to us on the 21st august (17days)after. If panels are needed and the availability isn't there it can be months. There is a drawer under the sofa that was holding an inch of water in it they have confirmed that will need replacing but is unlikely it will be there for 21st. They have also said they would replace the seat cushions.
Thanks everyone for all the prompt advice.. it has been very helpful.
I think next step will be insurance advice as we have paid for a "no repair replace for new policy". obviously we wouldn't claim on our insurance but maybe they can be of assistance.
Thanks again
Chris
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