Hello Janet,
The other correspondents have offered some useful pointers, however there is another common problem that you might be suffering, an air-lock in the pump.
If you have a submersible pump, (which is connected to the outside of the caravan and drops inside the portable water container.) then it may need to be 'primed'
If the pump runs but does not lift water there may be an air lock in the pump. To clear it, turn the pump power off, Unplug the pump from the side of the caravan so the hose-pipe is free. Put the pump in the water container, then reconnect it to the side of the caravan.
This should allow the water level to equalise inside and out side of the pump so the impeller is fully covered. When the power is turned on the pump should lift water to the caravan.
The other type of pump is fitted inside the caravan, and is generally nosier. These are diaphragm pumps and do not normally need to be primed.