Hi folks, just thought I'd write this to congratulate Elddis on their customer service. You read on here and various other caravanning forums about other peoples problems when they try and claim for things under warranty, only to have nothing but hassle. As a nation we are all too quick to criticise, but not so quick to praise when necessary. I have an Elddis xplore 546 bought new 2 years ago. I have in the last month had the second front window fitted due to the dreaded marks where the two panes rub together. Never had a problem in getting them changed, all done under warranty. Then on our last outing about a month ago, the battery charger decided to pack up. Took the van to my approved service centre, who quickly diagnosed the fault and submitted a warranty claim to Elddis. I left it for about 10 days and then contacted my service centre to find out what was happening, because we are off to Cornwall in a fortnight and I wanted it done before we go. They told me that Elddis had approved the claim and they were just waiting for them to send the charger, but if I contacted Elddis and explained that we were going away, they might rush it through a bit quicker. I then contacted Elddis on Monday and explained the situation, and they were very very helpful, I then received a phone call off my service centre yesterday to say that the charger had arrived. Now in my book that's what you call service, and it sort of restores your faith in the British caravan industry. Well done Elddis.