Whale Heater Not Working

[Charliec8989]

Hi whale heater not working I check flues and done reseat noting happening what else can I try

 

[otherclive]

Hi whale heater not working I check flues and done reseat noting happening what else can I try

Ring up Whale. Their customer service is good. Recently they talked someone on the Forum through their problem until it worked.

 

[Bluetonic]

looks like we now have two threads on this, not including the original post in the new user welcom thread 😵

Are you running on gas or electric?
I only run on electric and have had this fault on a few occations when there is a high wind, or the wind is blowing in the "wrong" direction ie up the exhaust pipe.
I have a work around to place my aquaroll near the exhaust to shelter it from the wind. Turn off everything at master switch and restart everything.
It's yet another reason why my next caravan won't have a whale i-van system

NB, don't block or obstruct the exhaust if you are running on Gas!!

 

[Mel]

There are reset buttons for the heating and hot water on the actual Whale heater under the front bench. Two buttons, one for heating one for hot water. Try pressing those. Check your manual for locations.
We had a similar problem when there was a strong wind blowing into the outlet. Like Bluetonic said a barrier that does not block the exhaust but does shelter it from the wind was helpful.
Mel