Not at all but by the lack of a query, forgive me now for assuming you were sorted. As I said though, if it's baffling you it probably means it's faulty.
The gas fire, electric and the fan are all separate bits, because of that you need to set them to work together, that in itself can be confusing.
Simple test, fan off and mains isolation switch on, switch on on control switch and set to 2kw and highest setting on dial, you should now get loads of heat from the front of the fire?
The gas fire, electric and the fan are all separate bits, because of that you need to set them to work together, that in itself can be confusing.
Simple test, fan off and mains isolation switch on, switch on on control switch and set to 2kw and highest setting on dial, you should now get loads of heat from the front of the fire?