If I remember correctly the Tracker fitted into late model Swift caravan is reactive and not proactive. This means that in the event of someone interfering with the caravan the first they will know of it is when they visited the storage yard. BTW what is the point in having an alarm and tracker fitted if you do not activate it? Was the storage site CASSOA or not, if not then your friends were inviting trouble and if they declared they had an alarm and a tracker when insuring the caravan and neither were activated, the insurance company quite rightly may refuse to pay out.
If some interferes with our caravan, the alarm will sound and notify the Phantom call centre straight away. If our Phantom Tracker or the battery is removed the call centre are notified straight away as the Phantom Tracker is proactive.
Reading the above posts it seems that all Trackers are being lumped under one banner of the Tracker when there is a HUGE different between the different trackers as some are reactive and others are Proactive. If our caravan was stolen and recovered within a couple of hours we would want it back. Anyway if a caravan is stolen and recovered within a few days you will have no alternative accept tpo take it back from the insurance company.
I’m not sure how the Swift Command tracker works to be honest, the only experience that I have is of the Phantom system (plus a small unit that I was sent that I have on the car - both of which have been excellent at alerting me if either the caravan or the car have been moved at all). Having said that, checking on the Swift website, the Swift Command tracker is advertised as being “pro-active” and Thatcham Category S7, so..... When I said that the alarm and tracker weren’t activated, I meant in terms of them being alerted - either the alarm going off or the tracker notifying them if that’s how it works. Putting it another way, both the alarm and tracker were “armed”, but neither made a noise or alerted anyone.
Somehow the thieves have obviously worked out how to remove both the alarm and tracker without them raising alarms anywhere (as they also did on the caravan that WAS stolen). Plus the fact that they’d gone armed with facility to remove the wheel locks successfully means that they’re obviously pros.
I do not know whether the storage is CASSOA or not, but knowing them I would suggest that it is. As I said in the previous post, everything was caught on CCTV too, but........ There are no issues with the insurance as all possible precautions and conditions had been met.
Our previous two caravans came with the Phantom system as standard (plus the first year’s subscription, which we kept paid up), but it was an option on our current caravan which we didn’t tick. The cost of the option and the annual subscription against the insurance discounts offered just don’t make financial sense in our case (annual subscription if paid for for five years = £100 per year (ish) against an £80 discount on the insurance).