Hi Alan and Jo-anne,
Just to let you know, I have sent my letter of rejection. I have also e-mailed photos of further ingress which occurred this weekend. I hope to hear more this week.
Cheers
Andy
Just to let you know, I have sent my letter of rejection. I have also e-mailed photos of further ingress which occurred this weekend. I hope to hear more this week.
Cheers
Andy
Hi Andy
Let's hope sensibility and honesty prevails with bot the dealer and Swift.
Not eeveryone, poor Andy's had more water ingress this weekend.
This is atrocious and indicates very poor build quality .
Cheers
Alan
Let's hope sensibility and honesty prevails with bot the dealer and Swift.
Not eeveryone, poor Andy's had more water ingress this weekend.
This is atrocious and indicates very poor build quality .
Cheers
Alan
hi andy, good luck. i cant belive even more water could it get anyworse.
the vans you have had from then definatley have an inherant fault that is stated in the sales of goods act.
please keep us posted mate
jo-anne
the vans you have had from then definatley have an inherant fault that is stated in the sales of goods act.
please keep us posted mate
jo-anne
I am following this post with interest as we have just taken delivery of a replacement caravan after our previous Swift was riddled with faults.We have a few teething problems but(touch wood) nothing major.We are happy with this van as it seems of a much better build quality than the last one.I am sure there are many Swift owners out there who are extremely happy with their vans and have never had any problems. Even so the odd rogue van will get through and any problems should be addressed quickly and not drag on for such a long time. Come on Swift stand up and be counted immediately major faults are found on a new van and correspond with the owner along with the dealer.The new van owner should not have to battle it alone as we did and as Andy is obviously doing.We must have liked the look of your vans in the first place to buy one. We searched carefully for over a year before deciding on a Swift.We love our new one let's hope we still do in a few months time.
margaret, maybe its just us on here that get the faulty vans hey.
it does help taking advice from others that have been through it so being on here gives you more back bone.
i wonder how many others had or are having problems like us and dont know where to turn o what to do.
jo-anne
it does help taking advice from others that have been through it so being on here gives you more back bone.
i wonder how many others had or are having problems like us and dont know where to turn o what to do.
jo-anne
Hi Andy,stand your ground,and you'll get wwhat you want in the end.Don't listen to their flanell,as you've lost all confidence in the product/manufacturer,I'd feel the same as you.Iown a Swift conqueror,3yrs old,no probs at all,but I personally think no two vans are the same,as they are man made and we all have good/bad days and this is reflected in the product.As someone has already mentioned,there should be more stringent pdi checks,at the manufacturers and the dealers.Good luck,and let us know how you get on,cheers,Stuart1
Update,
Discover and Swift have requested that they are allowed to examine the caravan. That in its self I do not have a problem with. I just have this horrible feeling that we are going down the road of check it, can't find a leak, it leaks, check it can't find it scenario we were in for three years again. I have requested that an independant engineer is present during the inspection as Swift engineers failed to noticed incorrectly fitted side windows on my previous caravan so I have little faith in their judgement.
We cancelled this weekend away as we didn't think it was appropriate to use the van not we have rejected it.
We hope to hear more soon.
Cheers
Andy
Discover and Swift have requested that they are allowed to examine the caravan. That in its self I do not have a problem with. I just have this horrible feeling that we are going down the road of check it, can't find a leak, it leaks, check it can't find it scenario we were in for three years again. I have requested that an independant engineer is present during the inspection as Swift engineers failed to noticed incorrectly fitted side windows on my previous caravan so I have little faith in their judgement.
We cancelled this weekend away as we didn't think it was appropriate to use the van not we have rejected it.
We hope to hear more soon.
Cheers
Andy
All,
The initial inspection was suggeested could take place at our storage site. Swift now want the caravan sent back to the factory. This I do not want to do as I want to be present during the inspection plus have my own engineer present which they are not keen on.
I have now been in touch with Consumer Direct who have said this will now be passed onto Trading Standards.
I can't believe we are having to go through all this again. We love caravanning but now hate owning a caravan.
Andy
The initial inspection was suggeested could take place at our storage site. Swift now want the caravan sent back to the factory. This I do not want to do as I want to be present during the inspection plus have my own engineer present which they are not keen on.
I have now been in touch with Consumer Direct who have said this will now be passed onto Trading Standards.
I can't believe we are having to go through all this again. We love caravanning but now hate owning a caravan.
Andy
Hi Andy
See your e-mails.
Just to remind everyone, if you don't mind, this is the THIRD Ace caravan given to Andy that has proven defective. This is an absolute disgrace. Please Mr Swift and Mr Discover just give him a full refund on the current market price and save yourselves any more embarrassment and more so, the severe upset to Andy and his wife.
Unfortunately things do go wrong in manufacturing. We can all accept that. But please don't wall paper over the cracks and forget just who pays your wages, the Customer, who must come first!!
Cheers
Alan
See your e-mails.
Just to remind everyone, if you don't mind, this is the THIRD Ace caravan given to Andy that has proven defective. This is an absolute disgrace. Please Mr Swift and Mr Discover just give him a full refund on the current market price and save yourselves any more embarrassment and more so, the severe upset to Andy and his wife.
Unfortunately things do go wrong in manufacturing. We can all accept that. But please don't wall paper over the cracks and forget just who pays your wages, the Customer, who must come first!!
Cheers
Alan
Hi,
I also have a 2007 Jubilee Courier which I have had since new January 07), could you tell me where the damp came from so I could check mine.
Sorry to hear that you have had to accept the repairs.
They're never quite the same are they once they've been taken apart.
The sink cracked in the bathroom in July 07 and needed the sink and 2 wall panels replaced by the dealer, but unfortunately were not capable to do the repair properly so the van is going back to swift in October for 4 weeks to rectify it - 12 months after the fault occured.
I also have a 2007 Jubilee Courier which I have had since new January 07), could you tell me where the damp came from so I could check mine.
Sorry to hear that you have had to accept the repairs.
They're never quite the same are they once they've been taken apart.
The sink cracked in the bathroom in July 07 and needed the sink and 2 wall panels replaced by the dealer, but unfortunately were not capable to do the repair properly so the van is going back to swift in October for 4 weeks to rectify it - 12 months after the fault occured.
Sorry,
My apologies, new to this forum lark, I was commenting on A's issue with his Courier and didn't realise that it would post on this one.
Hi Jason
Why do they want it for four weeks? As a simpleton does that mean they can only repair 12 caravans per repair bay per year? How many repair bays do they have?
Cheers
Alan
Why do they want it for four weeks? As a simpleton does that mean they can only repair 12 caravans per repair bay per year? How many repair bays do they have?
Cheers
Alan
Hi Andy, I feel so sorry for you and your family. Having 3 Ace caravans made by Swift faulty with an inherant fault and you have had them reapaired. Please dont give up you are in the right and you have RIGHTS.
Reading this post it just sounds like what swift and the dealer did to us. Our first swift they said they was gonna send an engineer out but then there wasnt one available. They wanted to pack the door frame out as the door frame was to big for the door and it wouldnt close propley. We did try various things to work but in the end we rejected it. The dealer bought the van off swift cheap, repaired it and sold it on as a second hand van. The second sterling elite had three 6" stanley knife cuts in the lyno and cracks in the shower panel from top to bottom as well as various other faults . Swift wanted to put new lyno in but cut around the furniture and they wanted to put some silicone on the cracks in the shower to cover them up. I told them i wasnt having this repair as it wouldnt be a good enough repair and why should i. So we rejected the second sterling. we also rejected the awning as that to was faulty. The dealer gave us a full refund for the van, the motor mover, the awning, the annex and the delivery charge.
It seems to me that if this went to court and a judge looked at this case they would see that you have had three faulty van all with an INHERANT FAULT which was there at the time of purchase but only comes to light the more you use it. An INHERANT FAULT is a design fault. He/she would also see that you have been more than reasonable by having repairs done and they still have this INHERANT FAULT. They would also see that for the last 3 years that your vans have been in and out of the dealers more times than you have been away. This is unacceptable. The repairs they are carrying out are not of satisfactory quality and the van is not fit for purpose.
I know being in your shoes that you have a good case against the dealer and if it went to court then swift would be called as a witness.
Dont give up take it all the way. I will give you as much help and advice as i can. Dont be bullied into accepting a repair they tried that one on me and it didnt work.
Be strong and go for it.
take care and you know how to reach me
jo-anne
Reading this post it just sounds like what swift and the dealer did to us. Our first swift they said they was gonna send an engineer out but then there wasnt one available. They wanted to pack the door frame out as the door frame was to big for the door and it wouldnt close propley. We did try various things to work but in the end we rejected it. The dealer bought the van off swift cheap, repaired it and sold it on as a second hand van. The second sterling elite had three 6" stanley knife cuts in the lyno and cracks in the shower panel from top to bottom as well as various other faults . Swift wanted to put new lyno in but cut around the furniture and they wanted to put some silicone on the cracks in the shower to cover them up. I told them i wasnt having this repair as it wouldnt be a good enough repair and why should i. So we rejected the second sterling. we also rejected the awning as that to was faulty. The dealer gave us a full refund for the van, the motor mover, the awning, the annex and the delivery charge.
It seems to me that if this went to court and a judge looked at this case they would see that you have had three faulty van all with an INHERANT FAULT which was there at the time of purchase but only comes to light the more you use it. An INHERANT FAULT is a design fault. He/she would also see that you have been more than reasonable by having repairs done and they still have this INHERANT FAULT. They would also see that for the last 3 years that your vans have been in and out of the dealers more times than you have been away. This is unacceptable. The repairs they are carrying out are not of satisfactory quality and the van is not fit for purpose.
I know being in your shoes that you have a good case against the dealer and if it went to court then swift would be called as a witness.
Dont give up take it all the way. I will give you as much help and advice as i can. Dont be bullied into accepting a repair they tried that one on me and it didnt work.
Be strong and go for it.
take care and you know how to reach me
jo-anne
Andy, the show "Dont get done get Dom" are doing another series. Its for people like you in your situation. It says on his website they want people with consumer nightmares and annoying red tape. You can email them on dom@flametv.com or fax them on 0207 715 6999 or phone them flame tc on 0207 7136868.
If you have never seen the programme its great he sorts problems like this out.
good luck
jo-anne
If you have never seen the programme its great he sorts problems like this out.
good luck
jo-anne
Hi Folks,
Thanks for your messages of support.
Jo-anne I will seriously think about your suggestion about the tv show. My wife thinks I have a better face for radio though
Just to clarify a point for fairness and truth. We have indeed rejected three caravans but the second was rejected on first inspection and was never used. This had a hole in the ceiling from an incorrectly fitted curtain track. There were other faults but none of them included leaking windows (not that we knew of anyway).
Cheers
Andy
Thanks for your messages of support.
Jo-anne I will seriously think about your suggestion about the tv show. My wife thinks I have a better face for radio though
Just to clarify a point for fairness and truth. We have indeed rejected three caravans but the second was rejected on first inspection and was never used. This had a hole in the ceiling from an incorrectly fitted curtain track. There were other faults but none of them included leaking windows (not that we knew of anyway).
Cheers
Andy
Andy are you sure that the third van you received of the dealer wasnt the second van but been repaired.
jo-anne
jo-anne
FAO KATH POWELL SWIFT
Good evening Kath .
I have to pester you , but only because you seem to have a magic wand. See the earlier post from Jason on this thread regarding his 2007 Ace Jubilee Courier.
Please help him and make it all better and restore faith in Swift. What a shame we are having to call upon you so often.
Cheers
Alan
Good evening Kath .
I have to pester you , but only because you seem to have a magic wand. See the earlier post from Jason on this thread regarding his 2007 Ace Jubilee Courier.
Please help him and make it all better and restore faith in Swift. What a shame we are having to call upon you so often.
Cheers
Alan
Jason
Is your van already booked in with us? Let us have your details so that I can see who is dealing with you.
kpowell@swiftleisure.co.uk
The reasons we allow 4 weeks when we have vans back is first of all most vans are collected by transporters from the dealers. As this has to be planned in on a weekly basis with our despatches, it is complex and we have to allow a week for the tranport people to plan and collect.
We then appraise the van within 24 hours of recieving so that we can order parts. We do not have all parts on stock even at Swift. The work is then carried out and transport or customer collection is arranged.
Some vans are sorted in less than 4 weeks but we would rather say 4 and take less than promise 2 weeks and take longer.
Initially if product is coming back to our factory we suggest an initial date to customers and the confirm if acceptable or they may suggest another date of their choice.
Best wishes
Kath
Is your van already booked in with us? Let us have your details so that I can see who is dealing with you.
kpowell@swiftleisure.co.uk
The reasons we allow 4 weeks when we have vans back is first of all most vans are collected by transporters from the dealers. As this has to be planned in on a weekly basis with our despatches, it is complex and we have to allow a week for the tranport people to plan and collect.
We then appraise the van within 24 hours of recieving so that we can order parts. We do not have all parts on stock even at Swift. The work is then carried out and transport or customer collection is arranged.
Some vans are sorted in less than 4 weeks but we would rather say 4 and take less than promise 2 weeks and take longer.
Initially if product is coming back to our factory we suggest an initial date to customers and the confirm if acceptable or they may suggest another date of their choice.
Best wishes
Kath
Hi Kath
Many thanks for your tenable explanation on the time scales.
It is , in part , the not knowing what is going on that causes frustration, never mind of course the denial of use of what is one of the most expensive purchases after the house.
Cheers
Alan
Many thanks for your tenable explanation on the time scales.
It is , in part , the not knowing what is going on that causes frustration, never mind of course the denial of use of what is one of the most expensive purchases after the house.
Cheers
Alan
Hi Kath,
I have sent you our reply via e-mail. You may want to review this before tomorrow morning.
Regards
Andy
I have sent you our reply via e-mail. You may want to review this before tomorrow morning.
Regards
Andy
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