Ace Jubilee Equerry leaking windows

[DeliDave]

we had our Eccles Jewel returned to the factory for a new floor as the vinyl had lots of bubbles.We had a night in hotel before collection and when we went to factory to check van there were loads of screws in one drawer."They put new screws in when they replace the fittings" was the explanation.On the way home the bedroom sliding door fell off,the blinds were loose,the screws were there because they couldnt be bothered to put them in.We are Bailey fans now thanks to that although we like a lot of the Swift ideas.

I would recommend anyone whose van goes back to the factory be very thorough on checking it before they drive off as Swift did not want to know once we had left the factory.

With due respect to Kath as things may well be different now from 2005 when this happened.

 

[Jo-AnneFairway5402010]

kath, come on you know you can do more for andy on this.

jo-anne

 

[Jo-AnneFairway5402010]

we had our Eccles Jewel returned to the factory for a new floor as the vinyl had lots of bubbles.We had a night in hotel before collection and when we went to factory to check van there were loads of screws in one drawer."They put new screws in when they replace the fittings" was the explanation.On the way home the bedroom sliding door fell off,the blinds were loose,the screws were there because they couldnt be bothered to put them in.We are Bailey fans now thanks to that although we like a lot of the Swift ideas.

I would recommend anyone whose van goes back to the factory be very thorough on checking it before they drive off as Swift did not want to know once we had left the factory.

With due respect to Kath as things may well be different now from 2005 when this happened.

davfe im glad i rejected mine and like you now own a bailey. swift are nice vans but the quality has gone down hill.

jo

 

[DeliDave]

davfe im glad i rejected mine and like you now own a bailey. swift are nice vans but the quality has gone down hill.

jo

Had I known what I know now (classic) I would have rejected the van,at the time it was a lesson learned the hard way.Still over and done with but you certainly did the right thing.

Off to Harbury Fields this morning and taking grankids to Hatton Country Park tomorrow

 

[AndyR1]

All,

Here is where we are up to.

Swift had requested that the caravan was sent back to the factory for investigation.

This we were OK with but we wanted guarantees that if there was any further faults after any probable repair then we would get our money back.This Swift refused to do. As an alternative we offered them

the option of a 1st fault an amount of compensation, 2nd fault a higher amount of compensation and finally a 3rd fault full refund. This was to be considered to run for a period of 12 months only. Again Swift have refused.This seems as though they have very little faith in their product to me.

I have eventually this afternoon agreed to have the caravan sent back to the factory with no conditions as I do not want to be seen as being awkward especially as this seems to be heading towards court proceedings.

We have been contacted by Trading Standards and they have confirmed that we have a good case against Swift.

We will be instructing a solicitor on Monday morning so that both avenues are being followed.

Swifts atitude has continually been a case of this is what is on offer take it or leave it with no pretence to consiliation. All they have ever said is they want the caravan back to the factory before any further discussion takes place. They initially stated they would inspect at our storage facility but this was withdrawn when we broached the subject of an independant engineer being present (hmm). They are now saying we can send an engineer to the factory.

We are the ones who have had 3 years of stress, missed holidays and extra expense all through no fault of our own. Yet we are the ones who are suffering again.

This whole sorry affair is making both my wife and myself ill, my wife has started suffering with shingles and my stress levels cannot be doing me any good.

The sooner this is all over the better!

Andy

 

[Dustydog]

Hi Andy

This must be the best advert why not to buy a Swift product.

We all know you have been patient, tolerant, understanding and so far never asked for a penny loss of use compensation.

Well if your Solicitor is worth his / her salt, Swift and Discover will rue the day they treated you with such arrogant disdain.

Be sure to use a Solicitor who specialises in Sale of Goods issues.

Good luck and if by some miracle Discover / Swift by reading this forum give you a full cash refund than the power of the people must work.

What a shame Swift continually shoot themselves in the foot. Maybe Discover with their purchasing powers could press the right buttons, give you the full casj eund and then fight with Swift themselves.

Another home goal.

God luck.

Cheers

Alan

 

[AndyR1]

Here's an interesting reply from another forum.

Hi Andy,

This episode certainly makes me reconsider whether Swift's products should considered, by us, as we are about to start looking for a new 'van. Their products would need to be spectacularly better, and cheaper, before we would buy. Back to Bailey, with their excellent customer care, it seems which is obviously no bad thing.

You do have my permission to show them this post,

Regards,

Ian.

Andy

 

[Dustydog]

Hi Andy

I'm off to Pembrokeshire for a couple of weeks and I hope in that time Discover and Swift do the honourable thing and refund your money.

I'm sure Kath means well but her offers to help seem to disappear down a black hole once money refunds get mentioned.

Good luck

Cheers

Alan

 

[Jo-AnneFairway5402010]

Andy, just a quickie i have a friend who has a serious ongoing problem with his van. it isnt a swift but he rang the dom littlewood show dont get dun get dom and they are very interested in his case so maybe you should give them a call.

thanks

jo

 

[AndyR1]

Hi Jo-anne,

Thanks for the info. The caravan is currently back at Swift. It was collected yesterday. I am waiting for the results of the investigation before making any further decisions.

ps the guy who replied on another forum which I copied on here earlier has decided to buy a Bailey.

Cheers

Andy

 

[Jo-AnneFairway5402010]

andy you are being so reasonable to swift and discover. you have got more patience than me. i wouldnt have let them bully me into giving them yet another chance to fix it.

god help them if its not fixed.

good luck

jo-anne

 

[SuperMike1]

Greeting Andy

This is indeed a sorry tale. However, unless I am completely wrong, and someone with a better knowledge than me will correct that andddddddddd as been said so many times before andddddddddd I'm sorry if this has already been discussed on this thread, but your direct claim is with the supplying dealer. It is them that have a claim, if any with Swift. Surely you should be one someones neck at Discover.

Or have I missed something, in which case I'm sorry.

Regards

SuperMike

 

[AndyR1]

Morning SuperMike,

What you state is perfectly true and the original rejection letter was given to Discover. They have subsequently been in contact with Swift to try to resolve the matter. If this does go to court then yes it will most likely be the dealer that is claimed against.

Regards

Andy

 

[path20]

Is there a time limit for rejecting a caravan? Could we have rejected our 14month old caravan which from new had had fault after fault including major ones?

 

[Jo-AnneFairway5402010]

margaret, there is no time limit on rejecting you van. some have inherant fauts and you dont find them unless you use the van. its not like a pair of shoes which you would wear everyday its more like a pair if skies if you get me.

go onto google and put in quick facts sales of goods act and this will answer your questions and help you alot. i ued this when i rejected my two sterlings. they wernt as old as your but why should you accept rubbish. there is also someting about if its been in more than 5 times you can slo reject it.

please keep us posted.

jo-anne

 

[Jo-AnneFairway5402010]

andy and margaret any updates?.

jo-anne

 

[path20]

We got it changed eventually but had to pay more as the original van's specification had changed and did not have as many extras on.Didn't know we could reject it outright after so long. It had been backwards and forwards to the dealers a few times in the first 12 months.This new one is of a much better build quality and we are keeping our fingers crossed.

PS It's at the dealers now(after 2 months) having a few snags sorted out, nothing major fortunately.

 

[Jo-AnneFairway5402010]

margaret when did you reject your van?. i thought you only asked last week about it?.

this just goes to show that swift and discover are just bullying him into gettig it repaired.

thanks

jo-anne

 

[path20]

We bought it in February last year and throughout the year had problem after problem. The final straw was when it went in for its 12 month service it was found to have 60% damp under the rear window.We asked for a replacement in February of this year.It was changed in July.

 

[AndyR1]

Hi Jo-anne,

We have this weekend just taken back our caravan after its visit to Swift. All window rubbers have been replaced excluding the front three as these had already been done. The water pump was tested and no fault found, the lump in the floor was rectified, blinds adjusted to close correctly and cabinet door adjusted to close properly.

Swift and Discover have also offered as a gesture of goodwill some accessories as an upgrade to our caravan.

We went away this weekend and had a trouble free break. There was some rain albeit not that heavy and the windows did not leak so fingers crossed they will stay that way.

We did still have a problem with the pump carrying on running once the taps were closed. We think we may have found the cause. If we completely filled the water system i.e. both Aqua Roll and on board tank the problem went away. We think that when we were running the system only off the outside barrel that the pump was able to draw air into the system from the empty onboard tank which then caused pressure problems which in turn stopped the pressure switch from turning off the pump when the taps were closed.

Heres hoping for more weekends like the last and plenty of trouble free breaks.

Cheers

Andy

 

[Jo-AnneFairway5402010]

andy, hopefully good news then, fingers crossed. sometimes you have to shout and stamp your feet if you want anything doing even though the law is on your side.

when we had the sterling there was a problem with the pump and onboard tank i think its very sensertive if you know what i mean.

please keep us posted and good luck.

jo-anne

 

[Dustydog]

Hi Andy

Glad to hear the problems , on the face of it have been resolved. If you had spent the last two weeks at Freshwater East you could have tested the water - proofness of the windows. It rained that much!!

Do all the window locks work properly and do all windows open without fouling the catches on the rubbers?? Sorry to sound a Jobe's comforter but sometimes new "thicker" rubbers can create other issues.

Well if you and Mrs Andy are happy then do enjoy your travels.

Have Discover and Swift agreed to any extension of the original manufacturers warranty and indeed the SOGA liability of Discover??

Chers

Alan

 

[Jo-AnneFairway5402010]

andy, hows the 3rd van going?.

jo-anne

 

[AndyR1]

Hi Jo-anne,

Sorry for the delay in replying but I was waiting on an inspection of our caravan this afternoon.

We have had some water getting between the windows and the "new" seals during the rain of early last week. I took some photos and sent them to Kath at Swift. She passed these on Myriad who supply the Polyplastic windows and seals to Swift. Their engineer came to our storage this pm to check whether the seals were fitted correctly by Swift. This he confirmed they were. He applied some Thetford seal lubricant to all the seals and said that was as much as he could do. Myriads stance seems to be that it is quite acceptable to have a line of water getting between the seals and the window.

I'm not convinced :-(

I hope to speak with Kath tomorrow.

Andy

 

[Dustydog]

Hi Andy

Sorry to hear your problems remain unresolved.

We've had another week of rain in North Devon with no water ingress nor any water lines as described by Myriad to you.

I think you will have to seriously consider litigation now if Swift / Discover will not give you a full refund.

Good luck

Cheers

Alan