ADAC contact info please

[S_374382905]

Actually, the Country of residence issue IS a major issue for anyone travelling from the UK. Most of the other UK based organisations (although much more expensive) WILL repatriate passengers AND outfits back to their home address. The ADAC cover is at best uncertain on this in the T&C's.

I have emailed ADAC to get clarification and I will post the response on here when I get it - probably not until the new year now.

 

[TD42]

Hello All'I have followed the threads on the merrits of ADAC & I am very interested,However I am covered by Brittania premium cover(includes cover in the EU) which to all intents seems to also cover caravans extensivly,But on making specific enquirys on caravan repatiation there seems to be uncertanty as to whether they would repatriate the caravan in the case of an RTA.I was told that in the case of an RTA making the tow car unroadworty the recovery was down to the car insurers,thereby leaving the van stranded as the car insurer does not recover it,neither would Brittania as the principle cover is on the car.

Hence on my last trip I also took out Red Pennant to eliminate any uncertanty.

what I am asking is ,are there any such grey areas With ADAC recovery re independant caravan repatriation to the UK? Both Brittania premium & ADAC seem to have the same vague references to caravans/trailors as both are principly covering the car & the towed item is secondary

 

[S_374382905]

Tony

I sent an email to ADAC on this issue on Christmas eve. I have not had a response yet. The questions I asked are as follows:

1. I have a single axle caravan. Can you please let me know if the caravan is covered too - in particular I need to know if the cover extends to a breakdown of the caravan as opposed to the car which is towing it?

2. In the event of the car/caravan being immobilised due to breakdown or accident, and it not being capable of repair does the cover include repatriation of the car and/or caravan to the UK from anywhere in Europe?

3. In the circumstances described above at 2, are the passengers repatriated too?

4. Is Home call for breakdowns included in the UK?

I am presently with International Breakdown (used to national Breakdown), and they do cover all of the above. However, this year the cost of cover has risen significantly to

 

[DianneT]

Tony, I believe this is what S is enquirying of ADAC and should receive an answer soon. I remember when we broke down with our Coachman Amara 520 we broke down and the car was taken to a garage in the nearest large town Ashaffenburg in Germany, I then rang back to the UK and the same breakdown lorry came out and towed us about 50 miles to Caravan site at Eltville on the Rhine. We were then with German friends who drove us back to pick the car up. But we could have hired a car to run about in. This was with Zurich car insurance with added European Green Flag Breakdown. When we got the van we have now Green Flag would not touch it as it is 8 metres long, thats why we went with ADAC. CC Red Pennant wanted between

 

[TD42]

Hi S & Dianne thanks for your replies. as a follow up regarding brittania (via CSMA) their delux cover includes european cover(

 

[S_374382905]

Tony

I have had nothing back from ADAC. If this is the best they can do on customer service then I for one will not bother. I have had this with them previously when I asked the 'more searching' questions ie no response.

For the sake of another

 

[DianneT]

I cannot understand why you have not had a reply from ADAC as I emailed a question to them on New Years Day and had a reply yesterday. Are you sure you are contacting the right department or person.

 

[S_374382905]

Dianne

Yes. I used the email addresses that you gave in an earlier post. I have sent it again earlier today too, but nothing.

 

[Lutz]

If I remember rightly, the email address that Dianne gave is a one of a specific ADAC employee. Typically, many Germans go on skiing holiday in the first week of the New Year, so if the person concerned is out of the office at the moment and if they haven't set up anything to forward mail to someone else, you may have to wait until they return. Unless you're sure that your contact is able to reply immediately, you'll probably be more likely to get a quicker reply by writing to the generic ADAC email address, adac@adac.de.

 

[S_374382905]

No - it was an address for a particular department. I have tried the one that you sent as well, will see how it goes and post back.

 

[S_374382905]

I have still not had any response from ADAC so I have tried yet another email address repeating my earlier questions as well as raising a couple of others. I thought it was worth persevering so that anyone interested can make an informed choice.

From searches on other forums there are some potential worrying 'small print' issues for those of us who reside outside of germany.

The main one seems to relate to financial limits for recovery/assistance. Effectively this could mean that if you broke down a long way from home you would not be recovered all the way back home dependent on the cost and would need to meet any additional costs personally.

At best, the position is uncertain - Hopefully they will eventually get back to me and I can post a bit more certainty of detail.

 

[DianneT]

S. The last email I had from ADAC on the 4th Jan was from isa.pfaffel@adac.de which only took few days to get the answer.

 

[Lutz]

Of course, one could also contact them by phone if it's urgent.

Their phone number is 0049 89 222222

 

[S_374382905]

I have now had a response from ADAC, but to be honest am not really any further forward. The confusion (which I specifically asked them to clarify) is in relation to the financial limits regarding roadside assistance and towing costs - the figures they give wouldn't get you very far with prices as they are these days throughout Europe - although they probably would get you to a garage, which is all most would want anyway.

The problem is what happens in the event of the car being completely immobilised and unfixable for whatever reasons e.g. a blown engine or gearbox failure which might require the car bringing all the way back to your home in the UK? The same lack of clarity applies to the caravan breaking down e.g. an axle failure or (as I saw happen in France this year) a major electrical fault when parts could not be sources in the UK for at least a few weeks.

ADAC are not clear in the documentation whether FULL costs of recovery would be met, or any limitations that might apply Additionally, it seems that the 'best' level of service applies within Germany alone - the others are more restricted.

All ADAC has done is refer me to their T&C's - which as I say, do not provide the certainty that I personally would need.

The ADAC Plus scheme, does on paper offer some pretty attractive services, although I feel the lack of clarity would do away with kind of peace of mind I would want.

My current provider 'International Breakdown' - offers this clarity (fair enough it is UK based, and I don't speak German) and more or less all that is covered by ADAC is covered by them - more importantly I know that my car, caravan and passengers will all be repatriated to the UK with full costs met. Costs for this are

 

[Lutz]

When I read the Terms and Conditions in German, the only reference I can find to a limit for repatriation costs of the vehicle in the event of loss or inability to repair is 512,000 Euros maximum liability on the part of the ADAC.

 

[S_374382905]

ADAC have come back to me with the following response to the 'clarification' questions I asked. I have pasted them below:

"thank you for your communication.

The caravan is in the ADACplusmembership covered. If the caravan breaks down, you will get the service for your caravan. You won't get a rental caravan.

The plusmembership provides full costs for a recovery of your car and your caravan back to your hometown, if it cannot be repaired within three workingdays.

If you get a recovery of your car we pay the cost of passengers being repatriated. We pay the train tickets firstclass or the air ticket in economyclass or a rental car for 7 days."

So it does, after all look good - indeed very good value. The lady I have been corresponding with is called Stefanie Schleifer and her direct email address is stefanie.schleifer@adac.de for anyone wanting to obtain more information.

 

[carolynS]

Can anyone tell me if ADAC send out reminders for membership renewals please? We joined last year but thankfully have not had to call on their services so far!(fingers crossed)

 

[DianneT]

Me again Carolyn. We joined last year too. I do not know whether they send out reminder or not. I emailed them on Friday to ask so should get a reply Monday or Tuesday I will post the answer here as soon as I know.

 

[carolynS]

Thanks once again Dianne

 

[KnausSport420QD]

ADAC send me a reminder about renewing membership subscription a few weeks before it expires. In my case my renewal date is 1st January.

Roland.

 

[DianneT]

Thanks Roland now we knowthe answer.