Hi Keiron
Easy solution - I have used it
Copied from the ALKO support website
(3) Hand wheel jams or spins without tightening.
Hand wheel has been forced against the split ring.
Ensure that the AKS 1300 is attached to the vehicle tow ball, this will support the friction pad. In the centre of the hand wheel is the end of the shaft of the friction pad, surrounding this is the black metal washer, which holds the wheel in place. Take a tube, which is large enough to fit over the shaft and onto the washer, strike the tube firmly with a hammer to push the wheel back into position. The wheel should now spin normally and ratchet when tightened.
IMPORTANT: The stabiliser handle must be fully raised and the hand wheel fully unwound before connecting or disconnecting the stabiliser from the ball