Bailey D4-2
- Thread starter Marilyn6565
- Start date
- Jun 20, 2005
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Welcome to the Forum Marilyn. Very sorry to hear you are having water ingress issues with a new caravan
Identifying the point of water ingress entry is not easy.
The large panoramic window if not correctly fitted can be hard to seal against the "rubber" section.
It is not uncommon for new seals to be defective. The seals on mine come with a built in sealant mastic which sets once installed. This sealant can be faulty.
Back to the Dealer for more attention.
Remember the Law is on your side. How long have you had the Bailey ?
The Consumer Rights Act 2015 is your best friend. Plenty on here about that and the solutions open to you if the Dealer doesn't fix the problem.
Identifying the point of water ingress entry is not easy.
The large panoramic window if not correctly fitted can be hard to seal against the "rubber" section.
It is not uncommon for new seals to be defective. The seals on mine come with a built in sealant mastic which sets once installed. This sealant can be faulty.
Back to the Dealer for more attention.
Remember the Law is on your side. How long have you had the Bailey ?
The Consumer Rights Act 2015 is your best friend. Plenty on here about that and the solutions open to you if the Dealer doesn't fix the problem.
- Jan 20, 2023
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With the use of GRP materials it's easier for water to come in from somewhere else and run down to another place without leaving a trail of it's route. As above, it could well be a panoramic window (or somewhere else) and the water is just collecting against the front window seal. I suspect the dealer just used a hosepipe around the window that he replaced the seal on, assuming that was the culprit, a better bet would be to hose the caravan down from above and have someone inside looking for where the water's journey starts.
- Nov 11, 2009
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Following on from Dusty’s advice I would read the Which site where there is excellent advice on CRA 2015. Don’t let the dealer fob you off, be aware of your rights and keep a record of your communication with the dealer, the repairs attempted etc.
- Jan 3, 2012
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Hi Marilyn Welcome to forum sorry to hear of water ingress on a new caravan I would take it back to the dealer and have further tests done until you happy with the results good luck .
Thanks for the welcome! Just a timeline of my problem
10th March Caravan bought
10th April caravan delivered
Caravan sat in garden while we plan trips
18th April leak noticed
21st April dealer collects caravan for repair
19th May caravan returned after having window rubber replaced
21st May leak noticed
22nd May dealer collects caravan again
So far, caravan has been up and down the M3 and sat in my garden!
I know the dealer is trying his best to effect a good repair but I am not convinced the kink in the window rubber was the problem. Could it be the grab rails? Their position on the front coincides with where the leak is inside. Why is water bubbling upwards from behind a trim? Surely water tracks downwards?
So many questions, no flipping answers so far.
10th March Caravan bought
10th April caravan delivered
Caravan sat in garden while we plan trips
18th April leak noticed
21st April dealer collects caravan for repair
19th May caravan returned after having window rubber replaced
21st May leak noticed
22nd May dealer collects caravan again
So far, caravan has been up and down the M3 and sat in my garden!
I know the dealer is trying his best to effect a good repair but I am not convinced the kink in the window rubber was the problem. Could it be the grab rails? Their position on the front coincides with where the leak is inside. Why is water bubbling upwards from behind a trim? Surely water tracks downwards?
So many questions, no flipping answers so far.
- Jun 20, 2005
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That's a very sad saga for a new caravan. Water has an uncanny ability to travel from areas where least think.
This is the Dealers second chance to remedy the problem.
It's your call.
You may wish to put the Dealer on notice that if the problem is not permanently resolved then under CRA 2015 you will reject the Bailey and demand a full refund.
Buckman on here is our resident expert on CRA.
Lets hope the Dealer sorts it out!
- Mar 14, 2005
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You need to decide if your prepared to live with a caravan that has resisted one repair, which within the law has happened within the first month of your ownership, and you are entitled to formally reject the caravan back to the seller (dealer not manufacturer) for a full refund backed by the Consumer Rights Act.
- Nov 11, 2009
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If you do go as far as rejecting it the Which website provides a tailored letter that provides the basis for your desired action.
Thanks guys - my conversation with the dealer has been exactly along these lines. “You get one more chance but I reserve the right to request a refund” They have been apologetic and are trying to fix things for us. I just hope it’s a simple fix as I absolutely love the caravan. We’ve only ever had secondhand ones before, this is our first brand new.
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