I am writing this as a result of a massive lack of customer support from what I believed was a reputable manufacturer. I owned a Bailey Pageant series 5 Auvergne. This was a 2006 model which I looked after like it was my baby, so much so that every time it went back for service it was described as MINT.
I stored the caravan inside up until it was 6 years old, which was also the expiry of the water ingress warranty. The following years service revealed it to have 60% damp in the front and over 20% in the back.
I had 3 independent assessments of the damp and all said it had to be down to manufacturers error as there was no sign of where it was getting in. I wrote to the Managing director Nick Howard with all my service history and printout outs asking what they as a company could do to assist me given that I had complied with all the manufacturer servicing guidelines.
My reply back was not just disappointing but also patronising telling me that my van was damp. Never the less Bailey have refused to assist with the cost of the repair.
Just a warning to any prospective bailey buyers. Don't expect anything back in return from them. I will to be buying bailey evere again nor will I store a caravan indoors when it is within the manufacturers warranty period.
I stored the caravan inside up until it was 6 years old, which was also the expiry of the water ingress warranty. The following years service revealed it to have 60% damp in the front and over 20% in the back.
I had 3 independent assessments of the damp and all said it had to be down to manufacturers error as there was no sign of where it was getting in. I wrote to the Managing director Nick Howard with all my service history and printout outs asking what they as a company could do to assist me given that I had complied with all the manufacturer servicing guidelines.
My reply back was not just disappointing but also patronising telling me that my van was damp. Never the less Bailey have refused to assist with the cost of the repair.
Just a warning to any prospective bailey buyers. Don't expect anything back in return from them. I will to be buying bailey evere again nor will I store a caravan indoors when it is within the manufacturers warranty period.