Many of you may have read our account of our breakdown in Italy in August. Although we got safely home by hire-tow cars courtesy of CC Red Pennant we left our car to be repatriated from a garage near Rome 5 weeks ago today.
CC advised us last week after lots of phone calls that car was being brought to Liverpool Vxhall dealer Lookers for repair on Thursday by a company called On Time!! However, said that they could not give a time or even tell when an ETA or contact us when it got there. I want to check over car and retrieve our belongings including 2 bikes on rear carrier.
Thursday came and went despite several phone calls from me of increasing annoyance. CCRP promised on Thursday evening car would be there early today, Friday. Phoned Lookers Vxh dealer at 9.30 no car.
Phoned CC said look into it and phone me back. CCRP admitted that car repatriation had been sub-contracted to another company and having difficulty tracing its whereabouts. 11.00 no phone call phoned CC again. No news - not heard from On Time. Phoned 12.45 Lookers - no car. Phoned CCRP - operative said no news and nothing he could I protested and spoke to manager Phil. Phil said actively trying to find out what was going on.
15.00 I phone Phil again. Bad news sub-contractor used by On Time had lost the ignition key to our car and so it was still in Purfleet Essex as he could not unload it in Liverpool without key. I drove over to Lookers with spare key and car is now promised for first thing in morning Saturday.
Phil was at least apologetic and offered to extend 10 days car hire we are allowed whilst waiting for our car. Wife and I have tried to manage with only one car and save 10 day car hire allowance as we did not know when our will be back and repaired.
Not really the service I had hoped for from Red Pennant as I had read good reports.
I wait tomorrow with interest.
Tim
CC advised us last week after lots of phone calls that car was being brought to Liverpool Vxhall dealer Lookers for repair on Thursday by a company called On Time!! However, said that they could not give a time or even tell when an ETA or contact us when it got there. I want to check over car and retrieve our belongings including 2 bikes on rear carrier.
Thursday came and went despite several phone calls from me of increasing annoyance. CCRP promised on Thursday evening car would be there early today, Friday. Phoned Lookers Vxh dealer at 9.30 no car.
Phoned CC said look into it and phone me back. CCRP admitted that car repatriation had been sub-contracted to another company and having difficulty tracing its whereabouts. 11.00 no phone call phoned CC again. No news - not heard from On Time. Phoned 12.45 Lookers - no car. Phoned CCRP - operative said no news and nothing he could I protested and spoke to manager Phil. Phil said actively trying to find out what was going on.
15.00 I phone Phil again. Bad news sub-contractor used by On Time had lost the ignition key to our car and so it was still in Purfleet Essex as he could not unload it in Liverpool without key. I drove over to Lookers with spare key and car is now promised for first thing in morning Saturday.
Phil was at least apologetic and offered to extend 10 days car hire we are allowed whilst waiting for our car. Wife and I have tried to manage with only one car and save 10 day car hire allowance as we did not know when our will be back and repaired.
Not really the service I had hoped for from Red Pennant as I had read good reports.
I wait tomorrow with interest.
Tim
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