I looked today at their, crystal Ball prediction graph and that is stating , DD of £300. So happy for now.
They're all as bad - I've been with Octopus for several years and operate the account on the basis of having a zero balance on the anniversary of when I joined them - back in October I set the Direct Debit to £182/month but after the recent Cornwall Insight projections I wanted to reduce it to £173/month but Octopus recommend I increase it to £250/month.
I just adjusted mine as I have too much credit. I dropped it to £80. It is not a problem to do this, nor should it be. Mine recommends £210 . I don't think they are trying to suggest I pay that amount. Just that that should be my average payment.
Have you ever tried contacting BG by phone! They have no email contact unless one of their agents contacts you, in which case you can email back, assuming that agent is still dealing with your query. The chat will often put you at number 390+ Last summer they put my BIL onto two new online accounts that were deposited under my login details as I had been acting on his behal via LPOA. Problem was that our energy account disappeared as did our rental property account too. It took until early December until some semblance of order was established. Then a debt recovery company contacted BIL to seek reimbursement of a BG bill for around £25-30. Problem was the debt was incurred after his house sale had completed. Clearly the new owners had not transferred the energy to them. This is still going on despite providing the debt recovery outfit the closing statement. It’s now at the stage that I’ve told them I will complain to the Regulator/Ombudsman, or the Solicitors Regulation outfit if they don’t stop writing to BIL and continue to ignore the evidence I’ve provided. I’ve also got a parallel issue with them pursuing a bad debt with EON. Heaven knows how some who may not have online skills, or may not be able to wait for 40;minutes on a PAYG mobile, or have health restrictions, can pursue their queries. It must be a nightmare for them if they have no one to help them.
Our BG account is formally updated quarterly but you can input meter readings at any time. We are £220 in credit and pay DD of £120pm for a four bed detached.
Have you tried their online complaint procedure. I’ve had some success with that prior to last summers fiasco on my account.
Yep and got the normal run around when asking if an official complaint had been raised. The adviser would not confirm if a complaint had been raised.
I switch my DD with Octopus almost monthly. At present it's £111.11 matched roughly to my last months gas cost. In summer it's normally £6.66 as there is a decent amount going in from solar export to cover the bills.
I said “ online complaint “ procedure which allows you to submit your complaint and very quickly you receive an email confirming receipt with a unique reference number.
I am not aware that there is an email address for an Online complaint? Going to the Complaint page shows me that the account is closed and that I am £200 in credit and nothing else. It does say "(Unless you're told otherwise, this will be refunded two weeks after your final bill)" Final bill came in March 2023! I have not changed accounts.
I’ve said previously that there is no email address. #62?But you can submit an online written complaint from their website. They then come back to you via a non reply email with confirmation your complaint has been received. In your complaint submission you can opt to be contacted by email, phone, sms and I think by letter.
Nope you can only use the Chat system. Remember although I can login, my account is closed.
Try resolver.
