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C&CC website

L

Lord Braykewynde

Having (tried) to use this site for the first time since I've read about the changes I find it one of the most user un-friendly sites I've ever come across
smiley-yell.gif
Having put in the length of my caravan, which the CC keeps on it's database so I don't have to bother with, I then put in the width. When clicking 'Next' I keep getting the message 'Please enter the length of your equipment'. Apart from entering this info numerable times I find it rather personal
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Are they doing a census so that they can cut down on the size of the urinals so as to be able to pay for Braithwaite Fold?
smiley-laughing.gif
Maybe the site was playing up because I missed this info out because I couldn't find inches, only feet or metres
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Lord Braykewynde said:
Having (tried) to use this site for the first time since I've read about the changes I find it one of the most user un-friendly sites I've ever come across
smiley-yell.gif
Having put in the length of my caravan, which the CC keeps on it's database so I don't have to bother with, I then put in the width. When clicking 'Next' I keep getting the message 'Please enter the length of your equipment'. Apart from entering this info numerable times I find it rather personal
smiley-embarassed.gif
Are they doing a census so that they can cut down on the size of the urinals so as to be able to pay for Braithwaite Fold?
smiley-laughing.gif
Maybe the site was playing up because I missed this info out because I couldn't find inches, only feet or metres
smiley-undecided.gif
Click to expand...

The new website is rubbish and probably designed by amateur year one developers and unless they improve it drastically by May we will be leaving the C & CC and all Parksey's hard work in getting us to join will be down the drain. I bet CS sites are losing out drastically.
 
Even as a staunch supporter of the often much maligned C&CC I must admit that the launch of the new site booking system could and should have been handled much better than it has been.
A browse on any caravan related internet forum will show the level of disappointment and frustration from C&CC members with the new system. The club are aware of the problems and say that they are working hard to resolve the issues.
The C&CC have issued an apology and have included a feedback form for members to let the club know what the remaining problems with the system are, Click Here for the F.A.Q. and feedback form.
 
Tried to use it yesterday. I was a fan last year but this year the site is as bad as another well known one. I couldn't pay the deposit- clicked several times and had to phone. Call centre guy was excellent and finished the deal but I did have to wait 6 minutes. Come on CCC get your act together.
 
I had the same problem last week when booking a site for Easter. It was SO TORTUOUS getting to the actual booking as I had to keep epaeting the same information every time I tried another site to see if it had availability. When I finally found a site and began booking the site hung afer I had paid before I got any confirmation. Unsure if my booking had gone through or not. I could not phone up then on Sunday
I then had to phone up and wait 10 minutes to speak to an operator on the following Monday, On hold for 10+ minutes before finally getting through and learning that my booking had been made. The operator was helpful and sent me both an email and a written confirmation.
I'm sure many folk would have given up and booked elsewhere.
NOT IMPRESSED - I have been a CCC member for nearly 20 years.
Tim
 
I know exactly how you guys must feel when confrunted with a site that you have used for years only to discover that a new system has completly brought you such frustration, being a member of the CC club I too was completly baffled by the latest program, it took a lot of swearing , asking questions via Google whatever I did I could not get access to my bookings , eventually after logging on after several attemps I clicked on Profile which greeted me with my Name,and hey presto, I could use the program as before , could change my details for which LB had a problem.
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