Car claim. (Just out of interest).

[Jcloughie]

A couple of years ago I bought a new MG ZS. There was a software problem with the cruise control. I was told I was the only one to complain. Also that “it was supposed to be like that”.

Even MG eventually admitted it was wrong but that they had no plans to correct it.

Left to me I would have fought the issue. But I know that such things have detrimental affect on my wife. However, I did find another person on a forum who recognised the problem. I was aware he was fighting his dealership.

Today he wrote to me with the following.

“Sorry it has been so long but after eighteen months the Ombudsman finally came through and found in my favour 🥳
The MG dealership were told that they had to buy my car back at the price I paid, minus 0.20p per mile.

I now have a Toyota!’


All the best,
David

John

 

[JTQ]

I would unless it had done a massive mileage, as I presume doing so would off set quite a bit of deprecation loss? You need gather that info on the costings of course.

Then if the wife loves it strongly, would I dare?

 

[borderbilly]

Its true, the car in front 👍

 

[otherclive]

A couple of years ago I bought a new MG ZS. There was a software problem with the cruise control. I was told I was the only one to complain. Also that “it was supposed to be like that”.

Even MG eventually admitted it was wrong but that they had no plans to correct it.

Left to me I would have fought the issue. But I know that such things have detrimental affect on my wife. However, I did find another person on a forum who recognised the problem. I was aware he was fighting his dealership.

Today he wrote to me with the following.

“Sorry it has been so long but after eighteen months the Ombudsman finally came through and found in my favour 🥳
The MG dealership were told that they had to buy my car back at the price I paid, minus 0.20p per mile.

I now have a Toyota!’


All the best,
David

John

Which Ombdsman service was that one? Good outcome nevertheless. But like Buckman and his Yaris lane control Toyota aren’t accepting responsibility even though he’s found numerous posts on websites were other owners are complaining.

 

[Jcloughie]

Which Ombdsman service was that one? Good outcome nevertheless. But like Buckman and his Yaris lane control Toyota aren’t accepting responsibility even though he’s found numerous posts on websites were other owners are complaining.

I will ask him for those details.

John

I would unless it had done a massive mileage, as I presume doing so would off set quite a bit of deprecation loss? You need gather that info on the costings of course.

Then if the wife loves it strongly, would I dare?

I sold my MG back to the dealership after about 18 months with only around 4000 miles. I could potentially get around £5000 back if I could get those rules applied to my case. But I am not prepared for the battle particularly as it was a couple of years ago.

It is weird how such things stresses my wife, even though she needs have no involvement. She says it stresses me out, which is not at all true.

John

 

[Dustydog]

I will ask him for those details.

John


I sold my MG back to the dealership after about 18 months with only around 4000 miles. I could potentially get around £5000 back if I could get those rules applied to my case. But I am not prepared for the battle particularly as it was a couple of years ago.

It is weird how such things stresses my wife, even though she needs have no involvement. She says it stresses me out, which is not at all true.

John

I’m sorry to say John there are things today I really can’t be bothered to fight. Must be an age thing 🙀 . The messed up peanuts ruined by Herpes delivery. Not worth the hassle even though people on here correctly told me to fight it.
It’s not about giving in , more so having a quiet stress free retirement.
But , there is GSI. Get Someone In. Ie a solicitor and them them deal with it on your behalf.

 

[otherclive]

I’m sorry to say John there are things today I really can’t be bothered to fight. Must be an age thing 🙀 . The messed up peanuts ruined by Herpes delivery. Not worth the hassle even though people on here correctly told me to fight it.
It’s not about giving in , more so having a quiet stress free retirement.
But , there is GSI. Get Someone In. Ie a solicitor and them them deal with it on your behalf.

You fought hard for the Ceed DRL replacement.

 

[Dustydog]

You fought hard for the Ceed DRL replacement.

One good letter did the trick

 

[Hutch]

Stress related problems,
My wife wanted to fight her employer for constructed dismissal, she was getting stressed out,
Got her to agree to resign ( My pay rise was more than she was earning) take all holidays money, No hand over to new person,
She started her own Bookkeeping business at 4 X income.
Bonus was, she paid for Caravan Service every year.

 

[Jcloughie]

Which Ombdsman service was that one? Good outcome nevertheless. But like Buckman and his Yaris lane control Toyota aren’t accepting responsibility even though he’s found numerous posts on websites were other owners are complaining.

I just got the following reply from the person who won his case.

Yes John, no problem
https://www.themotorombudsman.org/

As I mentioned, it isn’t a quick process (18 months) but they came good in the end. I think the time length is due to their workload, I was calling them frequently and was consistently told they hadn’t looked at my file yet. Then out of the blue I got an email to say a decision was made in my favour.

Hope this helps your mate, these dealerships shouldn’t be getting away with it.

Kind Regards,
David

John

 

[otherclive]

I just got the following reply from the person who won his case.

Yes John, no problem
https://www.themotorombudsman.org/

As I mentioned, it isn’t a quick process (18 months) but they came good in the end. I think the time length is due to their workload, I was calling them frequently and was consistently told they hadn’t looked at my file yet. Then out of the blue I got an email to say a decision was made in my favour.

Hope this helps your mate, these dealerships shouldn’t be getting away with it.

Kind Regards,
David

John

Thank you. The Motor Ombudsman did not get good press at one time. More a club for the motor trade. Seems as if it can now deliver good outcomes where the claimant has a good case. Took a long while but fortunately your contact could still use the car. Where an owner is caught between a rock and hard place is if a fault causes the car to not function. I E Ford Powershift saga for one.