I brought my caravan four years ago from the branch of a dealership. The branch has now closed and their nearest one is now some way from my home. The dealership had a stand at the NEC and I mentioned this to them and they said no problem our engineer will come to you. I made the arrangements, agreed the price of £ 103 + vat, and today was the day for the servicing. When the engineer arrived I was very surprised when he said that for insurance reasons he was not able to do any checks or adjustments of the 'running gear' i.e brakes, wheel bearings, tyres, wheels etc. I understand that if there had been remedial work, that possibly the engineer could not have been expected to fix it on my drive but basically we are talking about adjustment and inspection.
I was under the impression that they would be servicing it in line with my handbook 'Annual Service Record'. which emphasises the importance of section A 'Chassis', which includes the 'banned' items. The engineer did not have a stamp to complete the record, which is perhaps a good thing as a completed record could give false assurance. i did not get a check list of what he did check.
As you can imagine I am not happy and have complained to the dealership.
Is this normal practice with mobile fitters these days? It certainly wasn't 10 years ago when I last used a local freelance one?
I was under the impression that they would be servicing it in line with my handbook 'Annual Service Record'. which emphasises the importance of section A 'Chassis', which includes the 'banned' items. The engineer did not have a stamp to complete the record, which is perhaps a good thing as a completed record could give false assurance. i did not get a check list of what he did check.
As you can imagine I am not happy and have complained to the dealership.
Is this normal practice with mobile fitters these days? It certainly wasn't 10 years ago when I last used a local freelance one?