I just updated mine. Expected it to be a hassle but it couldn't have been easier. Just phoned the number and spoke to an automated answering machine - answered all the questions verbally, no pressing buttons! Then when I thought I would have to go through it all again for my wife's card, it asked me if I wanted to renew any other cards. I said "yes", then it asked me to name the person - I said my wife's first name, and it immediately said "right - we'll do hers as well!!!. No difficult questions, no problems whatsoever, and I never spoke with a human being. Both new cards turned up within three days. An amazing piece of technology!