Hi -I have a 3 year old Amara which we think is a great van, no problems at all until on its 3rd service floor delamination was found. We understand that it is a fairly rare problem for a coachman to suffer,but still we accept that the odd problem occurs. The dealer, initially, wanted to inject the floor - about 4 hours work. When Coachman found out they insisted the caravan went back to their factory for a complete new floor - a major job. Their comments were that their good name was at stake and that I would receive the caravan back in an "as new" condition. I would like to express my thanks to the Coachman team for their help, particularly Trevor Baxter, Aftercare Manager. When we returned the caravan to the factory we were given a tour of the factory and an explanation of what would be happening to our caravan. In an industry where good customer service can, at times, appear somewhat lacking we can only praise Coachman for their approach to customers. We will always consider having another Coachman caravan.