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Dealer after sales service

W

waffler

I've become very disappointed with my dealer .For the first 2 years of having the caravan service was excellent and nothing too much trouble. Indeed I recommended several people to them for new vans. How different this year! i reported earlier in the year about delays replacing the led on the ATC. I planned a service for December so phoned in September and was rudely told I would be very lucky to get in and was offered two dates. We are a good way from the dealer and have left it there one day and collected two days later. This time we were told we could not arrive before 4 p.m. and have to collect first thing in the morning. We have decided to replace the van and so shopped round. I gave our dealer chance to quote but also commented on the poor customer service. Quote came back similar to 2 other dealers and was told that the way round the problem was to book the service 12 months ahead. In both other dealers I was given all of December for the service and assured I could leave the van when it suited me. What a difference! So I have gone to one of them. Are some dealers too big? Do they care about existing customers?
 
It's over 3 years since i bought a new caravan but the after sales experience was only marginally better than yours.
 
Basically many dealers have all the work they can handle and I think this has produced the attitude referred to.
 
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