we have an Abbey GTS 418 which we bought new last year. We had a list of repairs which took up an A4 sheet of paper of faults needing rectified under warranty (some quite major) and they were rectified by the dealer we bought the caravan from. One of the faults was the common problem with the front middle window flexing during travel causing an internal imprint where the panels rubbed together. This window was duly replaced but unfortunately after a few months developed the same fault. A replacement window was ordered by our dealer back in July and having chased it up have been told there is a manufacturer's backlog as the problem is widespread and has affected other caravan manufacturers as well as the Swift range of caravans from last year. What annoys me more than anything is that our dealer is based 70 miles away from where we live and we have already had two round trips to rectify the faults which would not have been needed if quality control had done their job properly or if better quality materials had been used in the manufacture. I appreciate that Swift have been let down by the manufacturers of these windows and other components but these problems are costing me time and money to try and get them sorted out, fuel is not cheap. So far, 280 miles and 6 hours driving with a further 140 miles and 3 hours round trip when the window eventually becomes available - who is going to compensate me for that? How much longer do we have to wait? We are hoping to upgrade to a new caravan at the NEC show this month but where do we stand with this outstanding repair?
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