FAO Paul from Alko

[trucker]

Hi Paul, Ive just bought a seconhand alko wheel lock and am well pleased with it, I did read with intrest on another thread about a plastic backing, can you possibly give me any more details as I do not want to mark my wheel as others have done. I have used some electrical tape for now.

For security reasons I had the lock delivered to another house in another town. How do I go about re regestering it incase I need a new key or new barrel, as I dont have the password from the previos owner.

Thanks

Kevin

 

[trucker]

Bump

 

[Dustydog]

Trucker

My two came with the black plastic "glove that separates the alloy wheel from the red metal casting of the lock .I'm sure Al-ko should be able to supply you with one plus the registration details thing. From memory I did my registration over the telephone.

Cheers

Dustydog

 

[Paul_374295060]

Kevin,

Thanks for your message, sorry I havent responded before now.

Can you send me an email to paul.jones@al-ko.co.uk and we let you know the process you need to go through.

Thanks

Paul Jones

Marketing Manager

AL-KO Kober Limited

 

[trucker]

Thanks Paul for your response, email on its way

Dustydog thanks, im sure Paul will get it sorted for me.

Great product

Kevin

 

[trucker]

I must say paul from Alko has supassed my expectations in this matter, he is dealing with my lock re-regestration and is a very helpful chap. Nothing has been too much trouble for him in dealing with my query

Thank you Paul

Kevin

 

[RonD]

I agree. I needed information regarding removal of my 3004 hitch. Paul immediately sent me some questions to help him and after answering his questions, he was very helpful, attaching a pdf of the complete maintenance procedure.

It's good to know some companies take customer service seriously and thanks to people like Paul, Alko are certainly one of them.

Ron