After just 6 months our new Bailey caravan has suffered the dreaded gas regulator failure. We had not used the van for about 3 weeks and then visited the New Forest on the wettest weekend recently. I set up the van and turned on the gas at the Calor Light bottle. A huge noise of gas escape took place together with the appropriate smell. As it rained non stop for 2 of the 3 days we were there I could not investigate. Fortunately we had booked an electric hook up. Upon return home I found that gas was escaping at high speed from the small yellow cap on the left of the bulkhead regulator. I phoned my dealer and they arranged for me to bring the van in last week, earliest date I could do. The regulator has been replaced but Truma have refused to pick up the tab. Wrong gas! My dealer showed me a letter he had just received from Truma when returning another failed regulator. They had opened regulator and took picture showing yellow oil deposit in regulator, and therefore refused to replace regulator. They also sent my dealer an A4 sheet showing all of the reasons why it was not their problem. My dealer contacted Bailey and they agreed to replace the regulator at their expense but have said that they will not do this again. I was told by my dealer not to use the gas pig tail again or the bottle of Calor Light. The pig tail showed signs of oil at the regulator end as did the casing of the regulator around the yellow escape valve. As my dealer said they had never had a problem with BP Light I have bought new pig tail for BP and a container of BP gas. It will be interesting to see whether I have any further problems.
This does however pose the question of where the fault lies. Something is clearly not fit for its purpose. Is it the regulator? Is it the pigtail? Is it the gas? Or is it the poor caravanner that that has paid good money for a gas system that will not work?
This does however pose the question of where the fault lies. Something is clearly not fit for its purpose. Is it the regulator? Is it the pigtail? Is it the gas? Or is it the poor caravanner that that has paid good money for a gas system that will not work?