Hi all, i know its not specifically about caravan, more the tug - but so shocked was i last week, i have to share this!
Its not very often I publicly give praise to any one, never let a lone, a car dealer (that are usually renowned for fleecing as much as they can from their customers!) I have however, felt compelled to share this experience!
As some of you know, I bought a used Jaguar XF earlier this year to Tow.. I took it back to dealer last week to get a ‘nocking noise’ looked at on the backend.
I sat in their business area drinking espresso, using their free Wi-Fi to work whilst they inspected it. A couple of hours later they came back and said, “we have found the fault, its the rear arm so we have ordered you a new one – we will book you in next week to get it repaired.”.
Great I thought, as its under warranty.
Then the conversation continued…. “We also spotted a lip in the break discs and this could also be causing part of your problems, and they need replacing…. and ideally you need the pads changing with the discs.”
(OK I think to my self, now’s the part where the personal costs are going stack up..)
“And we also noticed your front tyres are pretty low”….
(at this point I am waiting for that piece of paper with a large estimate to be presenting and the usual question of, do you want us to fix it whilst its on the ramp?………)
OK, I replied, expectably………
As you haven’t had the car very long, and we want our used car customers to have the same experience as someone buying new, we changed them all for you….. and valeted the car as well for you ……… here are your keys, its outside ready!
That you very much Listers Jaguar !!
At least someone is standing by what they say in terms of customer experience! They certainly surpassed themselves.
So here is the question, are they being exceptional, or is it the fact they are doing what they should be, and everyone else I have dealt with previously from other garages are just very much below par!?
Its not very often I publicly give praise to any one, never let a lone, a car dealer (that are usually renowned for fleecing as much as they can from their customers!) I have however, felt compelled to share this experience!
As some of you know, I bought a used Jaguar XF earlier this year to Tow.. I took it back to dealer last week to get a ‘nocking noise’ looked at on the backend.
I sat in their business area drinking espresso, using their free Wi-Fi to work whilst they inspected it. A couple of hours later they came back and said, “we have found the fault, its the rear arm so we have ordered you a new one – we will book you in next week to get it repaired.”.
Great I thought, as its under warranty.
Then the conversation continued…. “We also spotted a lip in the break discs and this could also be causing part of your problems, and they need replacing…. and ideally you need the pads changing with the discs.”
(OK I think to my self, now’s the part where the personal costs are going stack up..)
“And we also noticed your front tyres are pretty low”….
(at this point I am waiting for that piece of paper with a large estimate to be presenting and the usual question of, do you want us to fix it whilst its on the ramp?………)
OK, I replied, expectably………
As you haven’t had the car very long, and we want our used car customers to have the same experience as someone buying new, we changed them all for you….. and valeted the car as well for you ……… here are your keys, its outside ready!
That you very much Listers Jaguar !!
At least someone is standing by what they say in terms of customer experience! They certainly surpassed themselves.
So here is the question, are they being exceptional, or is it the fact they are doing what they should be, and everyone else I have dealt with previously from other garages are just very much below par!?
