Hi all,
I have come on here in desperation, as I don’t know what else to do.
We purchased a Freedom Caravan in July 2019 brand new, and from the August onwards we have had issue after issue. Our biggest problem is that the caravan “built to not leak” leaks to the point that when we went caravanning with our son this March we were having to lay down next to properly sodden walls. We have reached the point where we just can’t bring ourselves to use it anymore.
The first leak was around the skylight, and the service department’s initial resolution was to remove the whole awning rail and cause even more leaking, and rust by using screws that rust to fix the awning rail back on. In addition some of the leaking is caused because we have used the grab rails to manouvre into position on the pitch. I wasn’t told when purchasing the caravan that these were just for decorative purposes.
We have had numerous issues such as the chassis not being galvanised properly, but the continued repairs done by their servicing department usually caused further issues or were not to a good standard.
We have been informed by our bank that we need a report. We have rung far and wide and no-one will do it. We don’t want anything that isn’t honest. We are happy to provide evidence of our issues - we just want a way out. We can’t px it as it needs fixing first. We would even pay for a proper repair so we could px it for something else.
Can anyway help us? We live in North Wales but willing to travel . Apparently, even though we have called everyone we can find from here into Manchester and they have all refused, it will go against us in the claim if we don’t get a report.
Please help us!
I have come on here in desperation, as I don’t know what else to do.
We purchased a Freedom Caravan in July 2019 brand new, and from the August onwards we have had issue after issue. Our biggest problem is that the caravan “built to not leak” leaks to the point that when we went caravanning with our son this March we were having to lay down next to properly sodden walls. We have reached the point where we just can’t bring ourselves to use it anymore.
The first leak was around the skylight, and the service department’s initial resolution was to remove the whole awning rail and cause even more leaking, and rust by using screws that rust to fix the awning rail back on. In addition some of the leaking is caused because we have used the grab rails to manouvre into position on the pitch. I wasn’t told when purchasing the caravan that these were just for decorative purposes.
We have had numerous issues such as the chassis not being galvanised properly, but the continued repairs done by their servicing department usually caused further issues or were not to a good standard.
We have been informed by our bank that we need a report. We have rung far and wide and no-one will do it. We don’t want anything that isn’t honest. We are happy to provide evidence of our issues - we just want a way out. We can’t px it as it needs fixing first. We would even pay for a proper repair so we could px it for something else.
Can anyway help us? We live in North Wales but willing to travel . Apparently, even though we have called everyone we can find from here into Manchester and they have all refused, it will go against us in the claim if we don’t get a report.
Please help us!
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