Do you want the bad news now, Mandy?I have bought 2 brand new hymer caravans, 2 isabella awnings from Lowdhams. No problems - until the table needed to be replaced. After 40k spend in 5 years there was no after sales service. No replies to emails, no loyalty from them to me. It is shocking.I have praised Lowdhams for their "serviec" but when push comes to shove they are rubbish. I am stuck for where to gbet my next Hymer - maybe I'll try their Notts branch. Service at Huddersfield is abysmal. Hymer through and through Mandy
It would be funny if it wasn't such a pain in the butt - I have had a new table sent from Lowdhams - it came unmade , a top and bottom - and no screws. I had to send my old table back. Now i have no table or bed for the kids - see how long they take to sort that. I've only been waiting since January!! MandyDo you want the bad news now, Mandy?
Maybe I should add I refer to Lowdhams at Gunthorpe as I have no knowledge of the other newer branches.Speak as you find I have bought the last two vans from Lowdhams and in over 30 years of caravanning and buying vans they are heads and shoulders above all others I have dealt with,I could have bought my present van from a dealer 8 miles away but go 46 to Lowdhams says it all I think.I have always found them very attentive and more importantly knowledgable.They do not go all out for a sale at all costs and if some see that as disinterest I will give you a few dealers to visit where you will have trouble getting back to your car unless you buy!
We've had really good service from the Accessories Department at Lowdhams in Huddersfield when we had problems with our Swift - at the time they were our nearest Swift dealership. They ordered parts for us, phoned us when the parts arrived, and made sure that we had everything necessary to fit the bits ourselves. Couldn't fault them. Went back a couple of years later and ordered a replacement washbasin, after I split Tea Tree Oil in ours and ruined the surface - and again got excellent service.Speak as you find I have bought the last two vans from Lowdhams and in over 30 years of caravanning and buying vans they are heads and shoulders above all others I have dealt with,I could have bought my present van from a dealer 8 miles away but go 46 to Lowdhams says it all I think.I have always found them very attentive and more importantly knowledgable.They do not go all out for a sale at all costs and if some see that as disinterest I will give you a few dealers to visit where you will have trouble getting back to your car unless you buy!