- Nov 11, 2009
- 25,734
- 9,469
- 50,935
Audi website says they are no longer building the A5 for sale in U.K., so I suspect the OPs car may well have been the run out version, and due to some error the order for towbar was accepted but not fulfilled.
As far as I am aware, that is just the 2 door coupe and the cabrio.
- Mar 14, 2005
- 19,267
- 4,449
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Audi are correct to direct you to the dealer, becasue the CRA follows the contract, and your contract is with the dealer not Audi. It's the dealer that has failed to meet the contract with you. The arrangements between the dealer and AUDI are none of your concern. Even though it appears the manufacturer has not completed the car to your specification, you can only bring an action against the seller who is the dealer and or the finance house if one was involved.
It's not all about legal action under CRA - car makers' customer services have a great deal of power and can support both the customer and the dealer if the problem is at the factory - so don't be so ready to dismiss their value.
- Jun 20, 2005
- 20,316
- 5,501
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Audi / VAG and Main Audi Dealers have an aversion to negative publicity.
Journalists like Kate Morley of the Daily Telegraph specialise fighting these type of cases. One for a consider if all the other good suggestions fail.
I still believe CRA is your most powerful weapon. Sad as it is to be in this positionš¢
Journalists like Kate Morley of the Daily Telegraph specialise fighting these type of cases. One for a consider if all the other good suggestions fail.
I still believe CRA is your most powerful weapon. Sad as it is to be in this positionš¢
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