has anyone on here taken legal action against a dealer or manufacturer?
we had a Lunar Delta 2017 which had a clean service 8 weeks ago, which the damp check was all said to be fine with no issues.
2 weeks ago we went to trade it in for a new Buccaneer Barracuda.
Upon arrival at the new dealer they found, and pointed out to me cracking on both the front and rear panels. and inside was also soaked as it had been raining on the journey to them.
The new dealer also said that as there was no paperwork to say so, they could not check to see if the warranty had been transferred into our name (it was 6 months old when we purchased jt) as it was a Saturday and Lunar would not be open.
Stuck between a rock and a hard place on the day with a case of either take the old caravan home and not be able to go on holiday the next week, and potentially have months without a caravan whilst its away or disputing with Lunar themselves. Or, cough up an extra £6000 on top of the figure we had agreed on.
With a distraught wife and the prospect of having no end of issues we felt we had no option but to bite the bullet and pay an extra £6k and at least come away with the new barracuda.
Subsequently we have since found out that, after a call to Lunar , the warranty was in our name, and that cracks coming from the joints were covered for 6yrs.
we then spoke to the new dealer asking for pics, but not letting on that we had spoken to Lunar. they sent pics over and also said that they had tried to put in a warranty claim in our name and that it had been refused.
So we then spoke to Lunar again, asking for this decision to be reviewed. A week later Lunar have come back to us saying that it has been refused again as the parts affected are only covered for one year - even though its cracks from joins.
I'm trying to find out who is best to get to look into our situation as there are a 2 issues that we would like to try and claim one way or another:
1. The damp and cracking was not picked up on the service even though, according to the new dealer they had been there for some time. The damp report was also not detailed enough. Is the big national dealer who carried out the service negligent in their servicing?
2. Do we have a case against Lunar for refusing to carry out warranty work for damage that IS covered by warranty?
Any help would be much appreciated!!!
we had a Lunar Delta 2017 which had a clean service 8 weeks ago, which the damp check was all said to be fine with no issues.
2 weeks ago we went to trade it in for a new Buccaneer Barracuda.
Upon arrival at the new dealer they found, and pointed out to me cracking on both the front and rear panels. and inside was also soaked as it had been raining on the journey to them.
The new dealer also said that as there was no paperwork to say so, they could not check to see if the warranty had been transferred into our name (it was 6 months old when we purchased jt) as it was a Saturday and Lunar would not be open.
Stuck between a rock and a hard place on the day with a case of either take the old caravan home and not be able to go on holiday the next week, and potentially have months without a caravan whilst its away or disputing with Lunar themselves. Or, cough up an extra £6000 on top of the figure we had agreed on.
With a distraught wife and the prospect of having no end of issues we felt we had no option but to bite the bullet and pay an extra £6k and at least come away with the new barracuda.
Subsequently we have since found out that, after a call to Lunar , the warranty was in our name, and that cracks coming from the joints were covered for 6yrs.
we then spoke to the new dealer asking for pics, but not letting on that we had spoken to Lunar. they sent pics over and also said that they had tried to put in a warranty claim in our name and that it had been refused.
So we then spoke to Lunar again, asking for this decision to be reviewed. A week later Lunar have come back to us saying that it has been refused again as the parts affected are only covered for one year - even though its cracks from joins.
I'm trying to find out who is best to get to look into our situation as there are a 2 issues that we would like to try and claim one way or another:
1. The damp and cracking was not picked up on the service even though, according to the new dealer they had been there for some time. The damp report was also not detailed enough. Is the big national dealer who carried out the service negligent in their servicing?
2. Do we have a case against Lunar for refusing to carry out warranty work for damage that IS covered by warranty?
Any help would be much appreciated!!!