I don't want to mention the manufacturer or dealer. It's a new caravan. . I am now happy with the way the manufacture and dealer have responded to my problem. My frustration was the initial lack of concern by the dealer service desk. I felt they thought I was a grumpy old fella being fussy.. . Well, I am a grumpy old fella but I'm happy now.
My dealings have been with the manufacturer and dealer. It's not for me to mention them when they are not here to respond. Everyday we learn something new. . In this case, if there is something stopping free movement of the brake lever there is an issue. I'm sure my case is an isolated issue.
I am very pleased your problem has been sorted and it your choice not to say anything else
The OP says he was supplied a new caravan by a dealer.
The brakes didn't work properly and the dealer failed to pick this up when doing a pre delivery inspection.
The dealer also initially failed to listen sufficiently to one of their customers over a safety matter which could of resulted in injury or death.
.......given the above,
if I was the OP, I would want some form of compensation for my persistence and trouble.
I would be asking for a free first service or something similar.
The brakes didn't work properly and the dealer failed to pick this up when doing a pre delivery inspection.
The dealer also initially failed to listen sufficiently to one of their customers over a safety matter which could of resulted in injury or death.
.......given the above,
if I was the OP, I would want some form of compensation for my persistence and trouble.
I would be asking for a free first service or something similar.
I just find it very disappointing that if the incorrect A frame fairing was original fit at the manufacturer it doesnāt say much for their quality control procedures. Can only but wonder what else might have not been done properly. Similarly if for some reason the dealer had fitted it. Makes me wonder if other caravans had a similar incorrect fitment. Newer less experienced owners might not pick the fault up, and makers donāt do recalls.
But at least the OP has now resolved the brake safety problem, which is a positive step forwards for him.
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"quality control procedures" can you explain what QCp's caravan manufacturers have ? I've tried but failed...... š
I certainly couldnāt match your real life experience within the industry, and itās not likely to have improved since you retired either
If anything, my perception from forum postings is that it's got gradually worse over time - if that was ever possible!
I appreciate what you are saying but I live a non confrontational life. I try not to do stress. It has taken 3 visits with the caravan to the dealer to resolve this problem so it's cost me time and money but I'm happy to move on and carry on caravanning. . .
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