Lunar Clubman Si

[NigelHutson]

Hi Dustydog,

Thank you for your good wishes.

I do realise that the first port of call is with the dealer, and I'm lucky in the respect that I have a long and good relationship with my dealer (indeed on occasions we have socialised with the owner who I would regard as a friend as well as a businessman), and indeed he was horrified with some of the faults (some of which were picked up and rectified by his staff prior to us seeing the 'van). In fairness to him personally, he probably wouldn't have viewed the 'van before we did. However, it's up to Lunar's quality control (or more the lack of it) that the 'van left the factory in the state that it did, and has left one very disappointed and annoyed customer.

I understand that the Lexon SE in particular has been a huge success story, and on the face of it, it could be a cracking caravan. Indeed, my wife and I were invited by PC to view the three caravans with this layout, and whilst we were quite happy with our previous caravan (Abbey GTS), the Lunar at the show (with the promised revisions for the production models) ticked all the boxes. However, this in no way should compromise quality, especially in the business sense, because what Lunar should be after is repeat customers. Will I return to them, I very much doubt it.

I will keep you posted.

 

[steven_374420387]

My wife and I have just returned from our first weekend away with our "new" caravan, a 2009 Lunar Lexon SE. We went to collect the van on 6th June, but rejected it for numerous defects (including a pathetically thrown together wood/MDF bedframe, instead of the aluminium one they boast about!). It apparently went back to the factory to have the correct bed frame fitted, and to have the other defect rectified.

Our weekend away has been a disaster and a total diappointment. The following are a list of the faults that have developed so far!

1. The "Lunar" badge on the front locker is 9mm higher on the left than the right.

2. Although the car's tow ball was clean when we set off, the hitch creaked and groaned right from the start, and at end of the journey the tow ball was covered in black stuff?

3. Despite being an Al-Ko hitch lock (that fitted perfectly on our previous van with the same hitch), it's a real struggle to get it to fit on this one.

4. Neither drain covers remain shut.

5. The radio keeps coming out of its housing after every journey.

6. The edging to both parts of the front table and the kitchen worktop are peeling off.

7. The fixed bed matress feels like it's already spent ten years in a Travel Lodge as it's lumpy and we both felt like we were rolling into the middle of the bed.

8. Despite being level on site, there were some awful wooden creaks and cracks when we walked anywhere to the rear of the axle.

9. The shower tray doesn't drain because the drain pipe goes uphill from under the shower tray to the waste outlet on the offside of the van.

10. After the bed base had been replaced, there was minor damage caused to the bed head.

11. All of the curtain tie backs are loose, whereas in iour previous van they were secured and held the curtains in place. The curtains at the side of the bed were a damned nuisance.

12. The corner steadies are far too short. Unless the ground is perfectly level, blocks are needed.

13. Even one of the keys fell apart!

14. Lunar suggest that the uphostery is sprung. Not with springs it isn't. Just cheap nasty foam.

15. There's no data in the handbook for the Lexon SE.

16. Is Lunar speak "Lightweight" everyone else's speak for "flimsy"? If you open two of the overhead lockers, you should see how much the frame flexes.

What a pile of rubbish!

I am seriously considering cancelling our three week trip to France next month because I can't stand being in the thing.

Has anyone else had such problems?

YES, I have bought a lUNAR DELTA Tl with 17 initial defects....

I cringe everytime I look a the van... NO TO LUNAR

 

[steven_374420387]

Hi Dustydog,

Thank you for your good wishes.

I do realise that the first port of call is with the dealer, and I'm lucky in the respect that I have a long and good relationship with my dealer (indeed on occasions we have socialised with the owner who I would regard as a friend as well as a businessman), and indeed he was horrified with some of the faults (some of which were picked up and rectified by his staff prior to us seeing the 'van). In fairness to him personally, he probably wouldn't have viewed the 'van before we did. However, it's up to Lunar's quality control (or more the lack of it) that the 'van left the factory in the state that it did, and has left one very disappointed and annoyed customer.

I understand that the Lexon SE in particular has been a huge success story, and on the face of it, it could be a cracking caravan. Indeed, my wife and I were invited by PC to view the three caravans with this layout, and whilst we were quite happy with our previous caravan (Abbey GTS), the Lunar at the show (with the promised revisions for the production models) ticked all the boxes. However, this in no way should compromise quality, especially in the business sense, because what Lunar should be after is repeat customers. Will I return to them, I very much doubt it.

I will keep you posted.

I had 17 initial faults when I took delivery of our Lunar Delta TL 09... claerly there is no quality control and a very very dealer PDI