Hi
After a bit of advice please. We bought a caravan just under a yr ago from new. We have had nothing but problems with it. Lies were given on the collection date like when items were not working but they said don't worry it's meant to work like that ( faulty heater switch and alarm not connected!). Body work (a paint job) was visible soon as I got it home as it was not polished out properly. Fixings missing on fittings.
Got the initial items fixed on warranty. All a massive inconvenience as they should have been found before the sale.
Then main transformer blew when on holiday. Had to come home early with 2 children and a baby. More inconvenience getting it resolved on warranty, eventually done. Then hiki roof light dampers broken, table bar broken (as fixings only engage by a few mm!), microwave display faulty, and major wood covering de-lamination in several areas. Then to top it all off, on the first service water ingress found in 3 different places (readings of 30, 20 and 18).
All this in the first year!!!
I have got to the point where I can't go on with it anymore. It's just not been fit for purpose. We, as a family, have had no enjoyment out of it. It's not been used for so called 'leisure'!
I am asking for the dealer to buy it back off me. I have been sold an absolute shed on wheels, with no build quality.
The dealer stance is that they are not answering any of my questions, saying things like you were clearly happy with the van because you bought it! They also say that Elddis are not willing to offer any buy back so therefore they can't! I know the sales of goods act states my contract is with the seller not the manufacturer. They refuse the faults existed at the start despite me having all the evidence. They are just saying we want to do further repairs.
I will stay strong and will not stop. I'm in contact with NCC, trading standards and have emailed some solicitors. Any help, people to contact etc would be very welcome. Dealers like this should stand up to their responsibility - it gives the caravan industry a bad name.
After a bit of advice please. We bought a caravan just under a yr ago from new. We have had nothing but problems with it. Lies were given on the collection date like when items were not working but they said don't worry it's meant to work like that ( faulty heater switch and alarm not connected!). Body work (a paint job) was visible soon as I got it home as it was not polished out properly. Fixings missing on fittings.
Got the initial items fixed on warranty. All a massive inconvenience as they should have been found before the sale.
Then main transformer blew when on holiday. Had to come home early with 2 children and a baby. More inconvenience getting it resolved on warranty, eventually done. Then hiki roof light dampers broken, table bar broken (as fixings only engage by a few mm!), microwave display faulty, and major wood covering de-lamination in several areas. Then to top it all off, on the first service water ingress found in 3 different places (readings of 30, 20 and 18).
All this in the first year!!!
I have got to the point where I can't go on with it anymore. It's just not been fit for purpose. We, as a family, have had no enjoyment out of it. It's not been used for so called 'leisure'!
I am asking for the dealer to buy it back off me. I have been sold an absolute shed on wheels, with no build quality.
The dealer stance is that they are not answering any of my questions, saying things like you were clearly happy with the van because you bought it! They also say that Elddis are not willing to offer any buy back so therefore they can't! I know the sales of goods act states my contract is with the seller not the manufacturer. They refuse the faults existed at the start despite me having all the evidence. They are just saying we want to do further repairs.
I will stay strong and will not stop. I'm in contact with NCC, trading standards and have emailed some solicitors. Any help, people to contact etc would be very welcome. Dealers like this should stand up to their responsibility - it gives the caravan industry a bad name.