WORD OF WARNING
I've had the app for sometime now and frighteningly last Thursday I had notification that "you have been in contact with someone with COVID 19 isolate for 14 days"
When I clicked on the message it disappeared!!
I then spent over an hour trying to retrieve it, but no joy, the only thing I could think of was to email the helpline which I duly did, it took them 3 days to reply whilst I'm bricking it, do I stay home ? go to work ? hell this was torture!! there reply is below copied from the email:
Thanks for sending feedback about the NHS COVID-19 app.
The NHS COVID-19 app uses Apple and Google Exposure Notifications. When exposure logging is switched on, Apple or Google may send you notifications. These may be called COVID-19 EXPOSURE LOGGING or COVID-19 Exposure Notifications.
These are default messages from Apple and Google and there is no need to be concerned if you miss or overlook them. You're currently not able to turn off these default Apple and Google notifications.
Sometimes it may seem as though these messages disappear, or you cannot click into them. You can’t view the notification once it has disappeared.
Important messages from the NHS COVID-19 app will always be visible to you from inside the app. You only need to take action if you get a notification directly from the NHS COVID-19 app. Messages from the NHS COVID-19 app will not ‘disappear’ when you click them, you will be able to see the advice for you within the app when you open it.
No action is required if your NHS COVID-19 app is not asking you to self-isolate.
We understand it can be concerning when you receive a notification regarding COVID-19, which then disappears, so please be rest assured that any situation which requires you to take action will be displayed within the app when you open it.
More information on the types of notifications the NHS COVID-19 app will send can be found in the link below:
https://faq.covid19.nhs.uk/article/KA-01317/en-us
So you see when you click on the message it disappears!! And nothing to worry about!!
Hope this helps others.
Stay Safe.