Very disappointing Damian. Powrtouch as was were brilliant with legendary after sales 5 year no quibble guarantee. So under the Truma parent is the great Powrtouch support no longer😥😥😥😥
Like what everyone says thanks for the update on your mover i would keep trying it until it makes another noise that when you know it needs looking at
Here is an update from Truma. First I should say that in a previous post I lambasted their service. Only because that was my experience. But, regarding my question on the mover shudder, their website accessibility and response have need excellent.
“Thank you for your enquiry and video. This is something we do see sometimes and is down to wear and tear. It shouldn’t cause an issue if it’s working OK under load, however f it does eventually start to become an issue then it will be a motor gearbox replacement. If this does happen, we would advise that you contact a local Caravan dealer who will be able to inspect the unit and replace if necessary.”
In the circumstances, I will continue to use it as they suggest. After all, although it’s now in its 6th year, it’s not had that much use. And, under load, it works fine.
I also wonder if the shudder is just a reaction to the sudden use of the torque, particularly as it settles down very quickly.
Thanks for others responses.
Bare in mind, if I had not tried the mover off load, I would never have heard the shudder. Under normal use, the speed, power and sound of the mover is the same as it‘s always been.
Precisely the point I made in two above posts. The noise is a sign that something is amiss, and it will not self repair. Even if it is not in warranty a fix now will cost less than waiting until something stops it functioning.Please stop making excuses for their disinterest.
As has been said, the gearbox is faulty, it should be replaced , not left until it fails all together, probably when you need it most !!
Question is, would you accept a reply such as, "Its only a little gas leak, it should be ok, but when it goes bang we will fix it"
His is six years old, out of warranty.John, interesting topic. If it's still under warranty it might be worth the hassle of taking your 'van to the dealer for assessment and waiting for confirmation of a warranty claim. Then taking it back again to be repaired. Then picking it up after being repaired.
Keep us informed, this week, next month, next year. My view: Relax and carry on 'vanning. If it's out of warranty it could be easier/cheaper to replace with new.
That's a moral argument - but not a legal one, any warranty extension is a matter of goodwill.It may be just over the 5 years but remember that your van was not allowed to be used for a year or thereabouts, so it is arguable that the warranty should be extended because of the Covid situation.
I have to agree, its like insurance, the cover didn't stop becasue of the pandemic, and it didn't prevent the mover from being used, only that holidays could not be taken.That's a moral argument - but not a legal one, any warranty extension is a matter of goodwill.
Whilst your actions are of interest they do nothing to resolve what is a worn/damaged mover, and unfortunately the only way forward is to strip it down for diagnosis, and repair. Or have it repaired by a mobile technician.
DO NOT put heavy grease on the slider. The only lubricant needed is spray chain oil, nothing else.