Hi everyone, am i being unreasonable or not.
I purchased a new 2008 Ace Jubilee Courier last May from ********. Great service from them then. Now, i have my 1st warranty issue and i'm not happy at all.
On our second outing in the van this year 3 weeks ago, the bathroom tap broke, water everywhere. Turned water off, called ********. They kindly "lent" me 2 bungs so we could carry on with our weekend away. So after a 50 mile round trip, and 1hr of inputing info into the computer because it hadn't been done last May when i purchased the caravan, we eventually had a nice weekend.
Last Friday, 3 weeks later, i had heard nothing. They have put in for a new tap and front middle window replacement. So, as we're going away again in 3 weeks, i thought i'd better give them a call.
"Oh, it's only been 3 weeks, both jobs have been authorised but we're waiting for parts. That usually takes 4-6 weeks" is what i was told by the guy from ********.
Now, if it was just my wife and i, then we'd manage. But were going to a site with no showers, for a week with our 3 teenage kids, with no shower available in the van, blimey, it's going to stink. I'm sure they wont be to happy with a quick dip in the River Dee 1st thing in the morning.
So, is this the norm, a 6 week wait for small warranty job or is someone taking the pi**.
Any advice welcome, thanks for "listening"
I purchased a new 2008 Ace Jubilee Courier last May from ********. Great service from them then. Now, i have my 1st warranty issue and i'm not happy at all.
On our second outing in the van this year 3 weeks ago, the bathroom tap broke, water everywhere. Turned water off, called ********. They kindly "lent" me 2 bungs so we could carry on with our weekend away. So after a 50 mile round trip, and 1hr of inputing info into the computer because it hadn't been done last May when i purchased the caravan, we eventually had a nice weekend.
Last Friday, 3 weeks later, i had heard nothing. They have put in for a new tap and front middle window replacement. So, as we're going away again in 3 weeks, i thought i'd better give them a call.
"Oh, it's only been 3 weeks, both jobs have been authorised but we're waiting for parts. That usually takes 4-6 weeks" is what i was told by the guy from ********.
Now, if it was just my wife and i, then we'd manage. But were going to a site with no showers, for a week with our 3 teenage kids, with no shower available in the van, blimey, it's going to stink. I'm sure they wont be to happy with a quick dip in the River Dee 1st thing in the morning.
So, is this the norm, a 6 week wait for small warranty job or is someone taking the pi**.
Any advice welcome, thanks for "listening"