Having recently bought a new car battery from RAC shop on 26 /Dec23 , I was fairly sure I would receive a genuine item without any hassle. Unfortunately my battery was handled roughly and I received a broken item. After contacting RAC I was told that it was the problem of their suppliers and that they would pass over my details to their suppliers. I informed the chap that my contract exists with them and no one else. Despite promises to get back to me they have done nothing. The broken battery is leaking fumes so I have moved it out of the house . My attempts to get them to replace the battery, adding pictures of the condition in which it arrived showing item still in wrapping and box, have been met with silence. I now realise they know my home number and mobile so do not answer. I have given them two weeks to remedy so now I will ask the bank to step in with a chargeback. Unfortunately I will not be using RAC for anything in the future, and would advise anyone thinking of buying from RAC shop not to as they take no responsibility for the sale or the trouble they will put you to when things go wrong. However the chap on the end of the phone did say he was sorry.
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