This raises an interesting debate.
Do we use an AWS or Dealer? Subject to not breaching any Warranty conditions.
There are Dealers and Dealers.
My years using Chipping Sodbury Caravans were well served.
Last 14 years my local one man band AWS, fully approved by Bailey and Swift has proven invaluable on many occasions.He lives and dies by the sword. Cannot afford any errors or upsetting customers as we are all within Gloucestershire or Wiltshire. He comes to my home or storage . Has on a number of times come out at very short notice to fix things I can’t.
I get a one to one explanation and often chat as he does things so I watch and learn.
So for me the AWS every time. A real personal customer service at reasonable rates too.