Can we assume this is a very large dealership always on a high near a popular holiday destination? My SIl bought abnrand new caravan from them and sales side great, but service centre forgot to PDI the caravan for the collection date. They had to do the PDI while SIL waited and then had tos end someoen to the house 100 miles away to fit the motor mover which they forgot to fit!
This all reminds me of when we bought our new caravan, A Bailey Pageant series 6, the first brand new caravan we had ever bought. The sales side should have given us pointers, when asked if we could have anything changed, we were told no, we later found we could have had different fabric on the seats. We asked what came with the caravan, we were told 'you know, the usual', so we asked what the usuals are, we nearly had to drag it out of them. We asked for one of the gaslow stainless gas pipes to be fitted, the salesman had never heard of it, quick visit to their shop to show him what we meant, we also ordered a new battery.
We then waited for delivery of the caravan, when it arrived they gave us a ring and we told them we would collect it at the weekend. We then got another call asking if we could collect it earlier as they were busy on Saturdays, they got told no, it would be Saturday.
So, we arrived on Saturday morning, finally found a salesman, finished off the paperwork and were pointed at the caravan. There was no new battery and the gas pipe had not been fitted, asked where they were, found that they were still in the shop, exactly were we had left them. We were never really shown how to use anything, if the salesman spent 5 minutes in the caravan at handover, I would be surprised.
We hitched up and went home, once home, we checked through the caravan and handbooks etc., anyone want a blank PDI sheet? We had to clean the caravan and check everything before we could use it.
Just under 12 months later a card came through the door, this was to advise us the caravan was due for service, we ignored it. Three weeks later we got a call asking if we had forgotten the service? The person on the other end was very surprised when they were told that we would never bring the caravan back to them. Ten minutes later the Service Manager rang and told me that it had to come back to them for service and that it could not be taken anywhere else. I then read him an e-mail that I had got from the relevant EU dept, the email said that it was illegal to withhold the right to get the caravan serviced where I like, provided it was done by a reputable company/person. I also pointed out that the caravan had already been serviced by the company that Bailey had pointed me to.
We have never been back to that East-Lancs dealer and we never will.
We then waited for delivery of the caravan, when it arrived they gave us a ring and we told them we would collect it at the weekend. We then got another call asking if we could collect it earlier as they were busy on Saturdays, they got told no, it would be Saturday.
So, we arrived on Saturday morning, finally found a salesman, finished off the paperwork and were pointed at the caravan. There was no new battery and the gas pipe had not been fitted, asked where they were, found that they were still in the shop, exactly were we had left them. We were never really shown how to use anything, if the salesman spent 5 minutes in the caravan at handover, I would be surprised.
We hitched up and went home, once home, we checked through the caravan and handbooks etc., anyone want a blank PDI sheet? We had to clean the caravan and check everything before we could use it.
Just under 12 months later a card came through the door, this was to advise us the caravan was due for service, we ignored it. Three weeks later we got a call asking if we had forgotten the service? The person on the other end was very surprised when they were told that we would never bring the caravan back to them. Ten minutes later the Service Manager rang and told me that it had to come back to them for service and that it could not be taken anywhere else. I then read him an e-mail that I had got from the relevant EU dept, the email said that it was illegal to withhold the right to get the caravan serviced where I like, provided it was done by a reputable company/person. I also pointed out that the caravan had already been serviced by the company that Bailey had pointed me to.
We have never been back to that East-Lancs dealer and we never will.
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Surprised at lack of comment on caravan industry economic issues.
- Started by otherclive
- Replies: 197
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